SBS 2008 and Windows Fax and Scan
Posted on 2014-03-21
Have a client that's been using Windows Fax and Scan on SBS 2008 SP2. For some reason they started having an issue with send / receive, which has morphed into an even bigger headache.
After much tinkering, I decided to just start fresh, so I removed / reinstalled the Fax Server Role. All seemed to work OK after that in terms of new Faxes. They could send and receive, the routing to folder/printer/email seems to be working as well.
The problem is that now no one can see the older Faxes or any Sent faxes! I tried using the same folder as setup originally, tried creating a new folder and moving the old faxes to it. Users can manually browse to the Fax folder and open the faxes, so I don't see it as a permission issue (although it probably is). Not using the Reassign setting for Faxes (ie, messages are received in the server inbox and are accessible to all accounts).
If a user sends me a fax I get it fine but their "Sent Items" folder in Fax and Scan is empty! I also can't find the sent fax in C:\ProgramData\Microsoft\Windows NT\MSFax or on the Server?!
Can't seem to find anything on the Web other than comments on how bad SBS Faxing is...
My question is partly about fixing the issue but also I'm wondering if maybe I should move the Faxes to Sharepoint (not much experience with it), abandon SBS Faxing altogether, etc.
Fixing the SBS Fax would be preferable but I don't know what else to try when a remove/reinstall the role does not seem to have worked.
Any and all (fully explained) recommendations are welcome (ie, please just don't say "move them to Sharepoint" or "Forget SBS - use third party"). Please give as much detail about how to implement your recommended solution as possible.