SBS 2008 and Windows Fax and Scan

Posted on 2014-03-21
Last Modified: 2014-03-24
Have a client that's been using Windows Fax and Scan on SBS 2008 SP2. For some reason they started having an issue with send / receive, which has morphed into an even bigger headache.

After much tinkering, I  decided to just start fresh, so I removed / reinstalled the Fax Server Role. All seemed to work OK after that in terms of new Faxes. They could send and receive,  the routing to folder/printer/email seems to be working as well.

The problem is that now no one can see the older Faxes or any Sent faxes! I tried using the same folder as setup originally, tried creating a new folder and moving the old faxes to it. Users can manually browse to the Fax folder and open the faxes, so I don't see it as a permission issue (although it probably is). Not using the Reassign setting for Faxes (ie, messages are received in the server inbox and are accessible to all accounts).

If a user sends me a fax I get it fine but their "Sent Items" folder in Fax and Scan is empty! I also can't find the sent fax in C:\ProgramData\Microsoft\Windows NT\MSFax or on the Server?!

Can't seem to find anything on the Web other than comments on how bad SBS Faxing is...

My question is partly about fixing the issue but also I'm wondering if maybe I should move the Faxes to Sharepoint (not much experience with it), abandon SBS Faxing altogether, etc.

Fixing the SBS Fax would be preferable but I don't know what else to try when a remove/reinstall the role does not seem to have worked.

Any and all (fully explained) recommendations are welcome (ie, please just don't say "move them to Sharepoint" or "Forget SBS - use third party"). Please give as much detail about how to implement your recommended solution as possible.

Question by:scion111
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LVL 12

Accepted Solution

Imtiaz Hasham earned 500 total points
ID: 39947442
When you recreated fax, the details would've gone missing and in my experience, the only way is to have a copy of the faxes stored in a folder where they can refer to.

I wouldn't say use third party but I would say before reinstall, you should've contacted us and we could've helped you fix the issue.

Author Comment

ID: 39947676
Imtiaz, when you say "the details would have gone missing" does that mean there is a database, etc. somewhere?

I have good backups. Do you know if there is a way to import or otherwise restore the information? Seems strange that you would not be able to restore your fax details or re-create them.
LVL 12

Assisted Solution

by:Imtiaz Hasham
Imtiaz Hasham earned 500 total points
ID: 39947736
I have never been able to recover the faxes - even when changing servers, I take the old folders and give it to the customer to take their data on.

Author Closing Comment

ID: 39949313
Thanks Imtiaz - not what I wanted to hear  :^(  but it seems accurate...

Will research whether or not some kind of "import" is possible, but I fear you are correct that the details are lost....
LVL 12

Expert Comment

by:Imtiaz Hasham
ID: 39949832
Check if the faxes were stored in a folder - usually, there is a default folder store and you might have saved them there.

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