SBS 2008 and Windows Fax and Scan
Have a client that's been using Windows Fax and Scan on SBS 2008 SP2. For some reason they started having an issue with send / receive, which has morphed into an even bigger headache.
After much tinkering, I decided to just start fresh, so I removed / reinstalled the Fax Server Role. All seemed to work OK after that in terms of new Faxes. They could send and receive, the routing to folder/printer/email seems to be working as well.
The problem is that now no one can see the older Faxes or any Sent faxes! I tried using the same folder as setup originally, tried creating a new folder and moving the old faxes to it. Users can manually browse to the Fax folder and open the faxes, so I don't see it as a permission issue (although it probably is). Not using the Reassign setting for Faxes (ie, messages are received in the server inbox and are accessible to all accounts).
If a user sends me a fax I get it fine but their "Sent Items" folder in Fax and Scan is empty! I also can't find the sent fax in C:\ProgramData\Microsoft\W
Can't seem to find anything on the Web other than comments on how bad SBS Faxing is...
My question is partly about fixing the issue but also I'm wondering if maybe I should move the Faxes to Sharepoint (not much experience with it), abandon SBS Faxing altogether, etc.
Fixing the SBS Fax would be preferable but I don't know what else to try when a remove/reinstall the role does not seem to have worked.
Any and all (fully explained) recommendations are welcome (ie, please just don't say "move them to Sharepoint" or "Forget SBS - use third party"). Please give as much detail about how to implement your recommended solution as possible.
Thanks!
After much tinkering, I decided to just start fresh, so I removed / reinstalled the Fax Server Role. All seemed to work OK after that in terms of new Faxes. They could send and receive, the routing to folder/printer/email seems to be working as well.
The problem is that now no one can see the older Faxes or any Sent faxes! I tried using the same folder as setup originally, tried creating a new folder and moving the old faxes to it. Users can manually browse to the Fax folder and open the faxes, so I don't see it as a permission issue (although it probably is). Not using the Reassign setting for Faxes (ie, messages are received in the server inbox and are accessible to all accounts).
If a user sends me a fax I get it fine but their "Sent Items" folder in Fax and Scan is empty! I also can't find the sent fax in C:\ProgramData\Microsoft\W
Can't seem to find anything on the Web other than comments on how bad SBS Faxing is...
My question is partly about fixing the issue but also I'm wondering if maybe I should move the Faxes to Sharepoint (not much experience with it), abandon SBS Faxing altogether, etc.
Fixing the SBS Fax would be preferable but I don't know what else to try when a remove/reinstall the role does not seem to have worked.
Any and all (fully explained) recommendations are welcome (ie, please just don't say "move them to Sharepoint" or "Forget SBS - use third party"). Please give as much detail about how to implement your recommended solution as possible.
Thanks!
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ASKER
Thanks Imtiaz - not what I wanted to hear :^( but it seems accurate...
Will research whether or not some kind of "import" is possible, but I fear you are correct that the details are lost....
Will research whether or not some kind of "import" is possible, but I fear you are correct that the details are lost....
Check if the faxes were stored in a folder - usually, there is a default folder store and you might have saved them there.
ASKER
I have good backups. Do you know if there is a way to import or otherwise restore the information? Seems strange that you would not be able to restore your fax details or re-create them.