Users not able to remote access the network.

I have a user that is attempting to access the network via a website that was created for this purpose.  The user received a runtime error in the application.  The server is showing an error indicating the following:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 3/21/2014 9:31:34 AM
Event time (UTC): 3/21/2014 2:31:34 PM
Event ID: d3e48365a4394205a20455b2bb5e9da2
Event sequence: 37
Event occurrence: 12
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/1/ROOT-1-130398374042601954
    Trust level: Full
    Application Virtual Path: /
    Application Path: C:\Program Files\Windows Server\Bin\WebApps\Site\
    Machine name: USC-DC-S01
 
Process information:
    Process ID: 3384
    Process name: w3wp.exe
    Account name: IIS APPPOOL\RootApp
 
Exception information:
    Exception type: FileNotFoundException
    Exception message: Could not load file or assembly 'Wssg.Web.Internal, Version=6.2.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified.
   at Microsoft.WindowsServerSolutions.Web.RootSite._Default.InitializeCulture()
   at ASP.default_aspx.FrameworkInitialize()
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

 
 
Request information:
    Request URL: https://usckc.remotewebaccess.com:443/default.aspx 
    Request path: /default.aspx
    User host address: 65.26.51.106
    User:  
    Is authenticated: False
    Authentication Type:  
    Thread account name: IIS APPPOOL\RootApp
 
Thread information:
    Thread ID: 13
    Thread account name: IIS APPPOOL\RootApp
    Is impersonating: False
    Stack trace:    at Microsoft.WindowsServerSolutions.Web.RootSite._Default.InitializeCulture()
   at ASP.default_aspx.FrameworkInitialize()
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

The user sees a screen that displays a message that the server has a runtime error.

Any thoughts on this?  Not sure how else to explain it.
ebsadminAsked:
Who is Participating?
 
Jeffrey Kane - TechSoEasyConnect With a Mentor Principal ConsultantCommented:
Ebsadmin:

Is this the same issue that you posted about here:  http:Q_28377465.html  ?

If so, why did you close out that question rather than providing a response to my comment?  

Now that I can see the error message, it looks like you have either a Server 2012 Essentials, or have installed the Essentials Experience Role on a Standard Server 2012?

If this is the case, you need to follow the troubleshooting steps outlined here:
http://technet.microsoft.com/en-us/library/jj673001.aspx

Also, in the future, please do NOT close out a question with a C grade if you have not responded at all to the Expert's comments.  This site provides an opportunity to have a collaborative discussion about your problem -- this requires your participation.

Jeff
1
 
GiladnCommented:
did you try using a different computer / different browser?
what is the IIS version you are using?

please try first and post back..

Gilad
0
 
GiladnConnect With a Mentor Commented:
another thing after checking with a different computer  - check is the application pools are started in IIS you can  do this via IISMANAGER..

post  back,

Gilad
0
Cloud Class® Course: Microsoft Windows 7 Basic

This introductory course to Windows 7 environment will teach you about working with the Windows operating system. You will learn about basic functions including start menu; the desktop; managing files, folders, and libraries.

 
GiladnCommented:
yep, no response..
0
 
ebsadminAuthor Commented:
Gentlemen,  Sorry for the delay in responding to your posts.  I was unavoidably delayed in making a response to this.  Jeff, I apologize for closing that last question you replied to without a comment and I really did not mean to give you a C grade for your efforts.  I didn't realize that is what it was set to when I closed the ticket.  Again I am sorry about that.  I am just now able to get back to this issue and I will be back with another post very soon.  Again my apologies to you all.
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
No problem.  they fixed it.  :-)

Let us know if you need more info to proceed .
0
 
ebsadminAuthor Commented:
Thank you for all your help.  Your feedback has led me to the heart of the matter.  There is an issue with the port forwarding on the router.  Thanks again.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.