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Windows 7 will not install Access 2007 Installation fails stops

Posted on 2014-03-21
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Last Modified: 2014-07-07
I have a new Windows 7 Pro Desktop and I have tried installing Access 2007 stand alone on three of these workstations and I cant get the install to run and finish.
I can enter the product key and click on Install but it just sits and then closes with a generic error.
Here is the event log for the install error.

Log Name:      Application
Source:        Microsoft-Windows-SoftwareRestrictionPolicies
Date:          3/21/2014 9:29:20 AM
Event ID:      866
Task Category: None
Level:         Warning
Keywords:      
User:          XXXX\administrator
Computer:      LAX-179.XXXXcom
Description:
Access to C:\Users\ADMINI~1\AppData\Local\Temp\ose00001.exe has been restricted by your Administrator by location with policy rule {c823b9f0-da95-44de-8a66-a67001bc5288} placed on path C:\Users\administrator\AppData\Local\*\*.exe.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-SoftwareRestrictionPolicies" Guid="{7D29D58A-931A-40AC-8743-48C733045548}" />
    <EventID>866</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-21T16:29:20.401888100Z" />
    <EventRecordID>1222</EventRecordID>
    <Correlation />
    <Execution ProcessID="1572" ThreadID="3972" />
    <Channel>Application</Channel>
    <Computer>LAX-179.XXXX.com</Computer>
    <Security UserID="S-1-5-21-700993182-509487033-868425949-500" />
  </System>
  <UserData>
    <PathGuidAndRule xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://schemas.microsoft.com/schemas/event/Microsoft.Windows/1.0.0.0">
      <AttemptedPath>C:\Users\ADMINI~1\AppData\Local\Temp\ose00001.exe</AttemptedPath>
      <SrpRuleGuid>{C823B9F0-DA95-44DE-8A66-A67001BC5288}</SrpRuleGuid>
      <RulePath>C:\Users\administrator\AppData\Local\*\*.exe</RulePath>
    </PathGuidAndRule>
  </UserData>
</Event>

Any info or help on this would be awesome.
I can't find anything on this that has been answered.

Joey W
IT Manager
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Question by:theduck99
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10 Comments
 
LVL 41

Expert Comment

by:pcelba
ID: 39946027
The log is clear - you have no rights to install software which requires to run some EXE in your temp folder.

To disable EXE runs from your temp folder is obvious defense against virus attacks.

This is set by your company admins in Windows Policies (a part of Windows Registry) or even in your company domain.

The program which can change this Policy is called Poledit butyou should rather ask company admin to install the software for you.
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Author Comment

by:theduck99
ID: 39946165
I am running this install as the local administrator and right click on the setup.exe and click on Run as Admin but still can't get this installed.
I do believe it is a permissions issue but can't find anywhere to remove that policy for the install or change a reg key to allow it to install.
Any suggestions would be appreciated greatly.
Joe W.
0
 
LVL 41

Expert Comment

by:pcelba
ID: 39946200
These policies are in effect for everybody incl. local admins. (Or it is possible to define it this way.)

I would not recommend to change this setting by yourself. You should find the person responsible for their definition or you should login under the user which has the right to install software on your PC.

Even when you find the place in Registry then you'll look at a line of bits without meaning described...

So you nay try to find  Poledit.EXE on your PC, start it as local admin and then you could have the right to remove the restriction.  If you don't have Poledit.EXE on your PC (which is also a part of security settings) then you really have to ask the person responsible for software installations in your company...
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Author Comment

by:theduck99
ID: 39946219
I am the one in charge of software installs.
This is happening with a fresh install of Windows 7, logged in as the domain admin, local admin, also with my login with no group policy applied to my account, which has Admin privileges locally and on the domain.
I can install any other program I want to on this workstation.
I can't find any reason why this would not work.
I have tried it on 4 other workstations that are the same model and running windows 7.
Unable to find poledit.exe locally on these workstations.
Thanks for the replies.
I'll keep digging.
Thanks again,
Joe.
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LVL 41

Expert Comment

by:pcelba
ID: 39946257
Hmm...

To study more about policy settings you may start here:
http://technet.microsoft.com/en-us/itmanagement/ff765027.aspx  (videotutorial)
http://technet.microsoft.com/en-us/library/ee791851.aspx
http://technet.microsoft.com/en-us/library/dn449105.aspx
http://technet.microsoft.com/en-us/library/bb457006.aspx (for Windows XP but helpful)

If you want to look inside Registry more deeply then search for following GUIDs (copied from your log):
{c823b9f0-da95-44de-8a66-a67001bc5288}
{7D29D58A-931A-40AC-8743-48C733045548}

it should be the place which defines the restriction. Remember it can be more times in the Registry and also create a Registry backup copy prior to any change.
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Author Comment

by:theduck99
ID: 39946527
Thanks for the reply.
I have seen many questions asked on exact problem this but no answers on how it was resolved.
Thanks again.
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Author Comment

by:theduck99
ID: 39954680
Ok, so after a few hours of trying Microsoft Fixit to remove an old Office 2003 installation on this pc and it still fails.
I have another brand new Win 7 pro desktop, same exact hardware,
I just set it up out of the box and installed Access 2007 no problem.
So I tried doing a Windows 7 upgrade from the Windows 7 DVD on the affected PC and that did not fix the problem.
I am at a loss here.
I know Office 2003 is about to expire but we are still going to use it for a few more months on these Windows 7 desktops so I can have time to train everyone on the changes between Office 03 and the newest version of Office.
Any advice on this would be greatly appreciated.

Joe W.
0
 
LVL 41

Expert Comment

by:pcelba
ID: 39954803
Why are you playing hours with wrong Windows / Office installation instead of simple FORMAT C:  and reinstall everything?

How much time would cost above answer implementation? How much time would safe you above simple scenario?

If you are an IT manager then you should know how to plan effective IT infrastructure maintenance. If you still need to play then study the local security policy settings (a few hours only) and try to change it on the computer.

Windows update/repair does not fix all problems obviously.
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Accepted Solution

by:
theduck99 earned 0 total points
ID: 40172726
I have figured out this issue on my own and I none of your posts helped in any way.
Thanks for nothing.
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Author Closing Comment

by:theduck99
ID: 40179973
I found the issue and resolved this on my own.
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