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Connection to microsoft exchange is unavailable via Outlook 2010/2013.

Posted on 2014-03-21
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Last Modified: 2014-03-25
I'm running Exchange 2013 CU2, and i could never get OWA Search to work or stay stable. I found an article, http://www.techieshelp.com/exchange-2013-outlook-and-owa-search-does-not-work/ that tells you to rename the GUID.single folder so that outlook will rebuild the search from scratch. That worked and database now says healthy.

My main issue is now because of that is "some users" can no longer connect to exchange via outlook 2010/2013, while some PCs are still connected to exchange. My self included, running Outlook 2010, will not connect. I tried to make a new profile, but then it says "connection to Microsoft exchange is unavailable"

I must note that the users that are still "connected" to exchange via outlook, i had them send an email to another mailbox in the system, and the mail never arrives even tho it shows it as sent.

I also noticed if you send an email from OWA, it goes into your draft folder.

any ideas? i tried rebooting and restarting services.
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Question by:AfternoonShift
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Simon Butler (Sembee) earned 500 total points
ID: 39946116
CU2 is no longer supported.

Therefore the first thing I would suggest is that you upgrade to Exchange 2013 SP1 which is supported and see if that resolves the problem. Exchange service packs and CU files effectively reinstall the product and therefore resolve a lot of issues.

Simon.
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by:AfternoonShift
ID: 39946143
Ok. Thanks Simon. will do that and update you.
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by:AfternoonShift
ID: 39951730
installing SP1 seemed to fix the issue but my Spam filter caused some issues, so i had to uninstall my spam agents and then reinstall. After that Transport services would resume.
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Expert Comment

by:Simon Butler (Sembee)
ID: 39952755
The problems with the transport agents is documented.

http://support.microsoft.com/kb/2938053

Simon.
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