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Server Manager crashes during Add Roles and Features wizard

Posted on 2014-03-21
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Last Modified: 2016-08-03
This is a new installation of Windows Server 2012. We added AD & DNS roles and installed Exchange. Now when we try to add or remove roles, we get "Server Manager has stopped working". The event name is CLR20r3. See the attached screenshot. We had ESET File Server security installed but have since removed it. Any help would be appreciated.

Thanks
Kent
Capture.JPG
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Question by:fkoyer
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Expert Comment

by:Schnell Solutions
ID: 39946419
Would you review or send us the information located in this file?

C:\windows\logs\ServerManager.log
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Author Comment

by:fkoyer
ID: 39946421
I discovered that another user tried to install .NET Framework 3.5 on the server but they installed it from http://www.microsoft.com/en-us/download/details.aspx?id=21 instead of going through Add Features. So I bet this problem is because .NET is hosed. Does anybody know how to remove .NET 3.5? Keep in mind that I can't run the Add or Remove roles wizard.
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Author Comment

by:fkoyer
ID: 39946425
I don't have that file. Could it be called something else?
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Expert Comment

by:Schnell Solutions
ID: 39946426
Try removing the .Net framework throw Power Shell:

Import-Module ServerManager

Remove-WindowsFeature Net-Framework
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Author Comment

by:fkoyer
ID: 39946435
Good idea, but that doesn't seem to work either. Here's what I get:

Windows PowerShell
Copyright (C) 2012 Microsoft Corporation. All rights reserved.

PS C:\Users\administrator.YELLOWCREEKMC> import-module ServerManager
Exception calling "Translate" with "1" argument(s): "Some or all identity references could not be translated."
At C:\Windows\system32\WindowsPowerShell\v1.0\Modules\ServerManager\ServerManager.psm1:32 char:21
+     $groupNames = @(((New-Object System.Security.Principal.SecurityIdentifier ($ ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (:) [], MethodInvocationException
    + FullyQualifiedErrorId : IdentityNotMappedException

Exception calling "Translate" with "1" argument(s): "Some or all identity references could not be translated."
At C:\Windows\system32\WindowsPowerShell\v1.0\Modules\ServerManager\ServerManager.psm1:32 char:21
+     $groupNames = @(((New-Object System.Security.Principal.SecurityIdentifier ($ ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (:) [], MethodInvocationException
    + FullyQualifiedErrorId : IdentityNotMappedException

PS C:\Users\administrator.YELLOWCREEKMC> 

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Expert Comment

by:Schnell Solutions
ID: 39946448
Let's review what Power Shell version you are using

From a PowerShell window, please, execute:

$PSVersionTable

Please, Paste the results on this page if possible
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Author Comment

by:fkoyer
ID: 39946455
Here you go:

Name                           Value
----                           -----
PSVersion                      3.0
WSManStackVersion              3.0
SerializationVersion           1.1.0.1
CLRVersion                     4.0.30319.18449
BuildVersion                   6.2.9200.16628
PSCompatibleVersions           {1.0, 2.0, 3.0}
PSRemotingProtocolVersion      2.2

Open in new window


I'm debating on trying Aaron Stebner's .NET cleanup tool, but I don't know if it works on Server 2012.
http://blogs.msdn.com/b/astebner/archive/2012/08/04/10336934.aspx
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Expert Comment

by:Schnell Solutions
ID: 39946514
Upala,

Windows Server 2012 has the same Windows 8 kernel, but all of these tasks are outside of the basic operational procedures for the server. Maybe you can try as a last resource

J@B
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Author Comment

by:fkoyer
ID: 39946537
I tried the cleanup tool, but no luck. It says it was successful and I rebooted but the problem persists. Thanks.
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Expert Comment

by:Schnell Solutions
ID: 39946573
Can you try the following tests for startings discarding possible points:

- Uninstall antivirus software

- Install updates KB2805222 and KB2805227

- Start your server using Safe mode and validate if server manager can open. If it opens using safe mode, try same mode VGA, then if it opens try uninstalling and updating your video driver

Please, inform us about the results
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Author Comment

by:fkoyer
ID: 39946678
The antivirus software has already been uninstalled.

I tried installing those updates but it says they are already installed.

Unfortunately, it crashes in safe mode too.

Thanks for the suggestions.
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Assisted Solution

by:Schnell Solutions
Schnell Solutions earned 500 total points
ID: 39950064
Let's test if there are some gui files corrupted, you can try uninstalling and then installing back the GUI

In order to uninstall the GUI you can execute the CMDLet:

Remove-WindowsFeature Server-Gui-Shell, Server-Gui-Mgmt-Infra


Then restart the server, load PowerShell and execute the following CMDLet:

Add-WindowsFeature Server-Gui-Shell, Server-Gui-Mgmt-Infra


Restart again and test
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Accepted Solution

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fkoyer earned 0 total points
ID: 39951032
That is a good suggestion but I just decided to wipe the server and reload it.

Thanks for all your help.
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Author Closing Comment

by:fkoyer
ID: 39963527
Nothing we tried was working so I fixed the issue by reinstalling Windows.
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Expert Comment

by:Frank McCourry
ID: 41188787
Re-Installing windows is not a solution!  PLEASE!  For all of us out here trying to really fix the problem, follow through.  We are supposed to be experts here.
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Expert Comment

by:Frank McCourry
ID: 41189504
FYI:  this fixed the problem for me.  No re-install necessary:

Rename the registry Key HKLM\SOFTWARE\Microsoft\ServerManager\ServicingStorage\ServerComponentCache
to
HKLM\SOFTWARE\Microsoft\ServerManager\ServicingStorage\ServerComponentCache.OLD

This works because you will delete the ServerManager registry cache.  Just like deleting your Temporary files.  The key will be re-created when you start the Server Manager again.

freebie.
2
 

Expert Comment

by:Member_2_7970271
ID: 41741290
Thanks Frank, you saved me. Your reg edit worked when I was having the same issue on server 2016
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