Solved

outlook 2010 autocomplete list disappears

Posted on 2014-03-22
12
460 Views
Last Modified: 2014-03-24
I have a client whoose machine i've just rebuilt and reloaded data, the problem he reports is that the auto complete send to when emailing only autocompletes addresee's that he has recently emailed and not all those that are in his contacts.
Microsoft suggests and i have done the changes in send mail options and cleared the autocomplete list.
In addition i've run scanpst and cleared a few dozen errors.
Is there a way to for outlook to re populate the autocomplete list by walking the contact database.
I followed an earlier answer  which worked beautifully of selecting all contacts to send an email then ctl+k to check names and then not sending the email.
All very good but then after restarting outlook the auto complete is empty
0
Comment
Question by:oldtighthead
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
  • +1
12 Comments
 
LVL 13

Accepted Solution

by:
Santosh Gupta earned 250 total points
ID: 39947405
Hi,

I though that solution worked for you, but anyways. we can do it in different way.

1. Download the NK2edit.
http://www.nirsoft.net/utils/outlook_nk2_edit.html#DownloadLinks

2.  Export you outlook contacts to .csv file.

3. close your outlook and start nk2edit and open your nk2 file from %APPDATA%\Microsoft\Outlook and then press Enter.

4. Go to Action menu in nk2edit and select "add record from outlook csv file" option.

5. then to file menu and save current nk2 file.

6. start your outlook.

i hope it will help you.
0
 
LVL 12

Expert Comment

by:Imtiaz Hasham
ID: 39947435
NK2 is gone from Office 2010 - Did you backup suggested contacts when backing up their accounts?
0
 

Author Comment

by:oldtighthead
ID: 39947462
Bit bemused here, no nk2 file with outlook 2010 just one 6gb pst file without errors. Contacts section/suggested contacts appear to be intact. pst file is certainly backup.
0
To Patch or not to Patch? That is the question!

Don't get caught out like thousands of others around the world in the recent Ransomware Fiasco!
Discuss..
- Why it's not a good idea to wait before Patching
- Sensible approaches to Patching discussed
- Add your feedback, comments and suggestions

 
LVL 12

Expert Comment

by:Imtiaz Hasham
ID: 39947513
If the PST has suggested contacts the should come up as autocomplete entries.
0
 

Author Comment

by:oldtighthead
ID: 39947550
yes they should and do until you restart outlook.
0
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39947608
pls check you must have the contacts in pst.
0
 

Author Comment

by:oldtighthead
ID: 39947631
How best to check ? i assume they are within the .pst, there certainly are a shed load of contacts when viewed from outlook.
0
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39947637
Mount and expand your pst.
0
 
LVL 19

Expert Comment

by:regmigrant
ID: 39947714
nirsoft provide a method a dealing with nk2 files, even for 2010/2013 - see if this helps:-
http://www.nirsoft.net/utils/outlook_nk2_edit.html
0
 

Author Comment

by:oldtighthead
ID: 39947964
Mount and expand i don't understand meanwhile i've read some of the nirsoft documentation which is very interesting. However i'm stuck with... autocomplete works after the dummy send to all contacts but won't save when outlook restarted. Am i being dim here !!
0
 
LVL 19

Assisted Solution

by:regmigrant
regmigrant earned 250 total points
ID: 39948018
presumably something is preventing the autocomplete information being saved on exit. Pulling the information out using nirsoft tools may throw some light on that. I suggest you run the tool immediately after a start to see if the information is truly missing, then recreate it with the dummy send and use nirsoft to save it to a csv. when outlook is restarted use the tool to try and re-import the entries and see if that 'sticks'
the documentation has some clues on where you need to look - registry entries, temp files and the like and this at least provides an additional method for diagnosis
0
 

Author Comment

by:oldtighthead
ID: 39952231
Done !!
Having done some research on microsoft sites it's all down to the autocomplete786353866249864698 whatever .dat file hidden in local\roam etc. I exported the contacts as santosh suggested and imported them in using nirsoft nk2 editor , then copied the .dat file back to his computer. Checked and working
0

Featured Post

To Patch or not to Patch? That is the question!

Don't get caught out like thousands of others around the world in the recent Ransomware Fiasco!
Discuss..
- Why it's not a good idea to wait before Patching
- Sensible approaches to Patching discussed
- Add your feedback, comments and suggestions

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Recently Microsoft released a brand new function called CONCAT. It's supposed to replace its predecessor CONCATENATE. But how does it work? And what's new? In this article, we take a closer look at all of this - we even included an exercise file for…
My attempt to use PowerShell and other great resources found online to simplify the deployment of Office 365 ProPlus client components to any workstation that needs it, regardless of existing Office components that may be needing attention.
This video shows and describes the main difference between both orientations in Microsoft Word. Viewers will understand when to use each orientation and how to get the most out of them.
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

732 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question