Roaming Appdata\Roaming Folder & Shoretel Communicator


I'm having an issue with installing Shoretel Communicator.  All profiles are redirected, even the Appdata\Roaming folder & all NTFS permissions are being inherited by the parent.  I move forward to install the Shoretel package but sometimes I get a message stating: \\server\profiles\user1\appdata\roaming\shoretel communicator\shortel.msi: the process cannot access the file because it is being used by another process but sometimes the installation goes through.  How can I get around this so that the installation consistently installs properly?
Thank you.
Who is Participating?
davidhyunohConnect With a Mentor Author Commented:
this has been resolved - there was a registry setting that needed to be modified.
If it is an MSI, see whether you can use software deployment to push the app onto the system.

see if -a is an option to the msi. If you can/need an answer file, you may need to provide all the options within the GPO.  THe next time the system boots, the application will be installed.
davidhyunohAuthor Commented:
im aware of the feature but your recommendation is not the point of this post
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

If you have any anti-virus app on the server or workstation, the in use might mean it is being scanned.

it is not clear from your post what might be causing it.  The issue and suggestion deals with avoiding the condition by having the application deployed using GPO.

I try to provide suggestions that might address/resolve the issue.
davidhyunohAuthor Commented:
solved on our end.
Any chance you could share what the registry change was? I am having this same issue and cannot find the solution.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.