Solved

Roaming Appdata\Roaming Folder & Shoretel Communicator

Posted on 2014-03-22
6
947 Views
Last Modified: 2015-08-10
Hello,

I'm having an issue with installing Shoretel Communicator.  All profiles are redirected, even the Appdata\Roaming folder & all NTFS permissions are being inherited by the parent.  I move forward to install the Shoretel package but sometimes I get a message stating: \\server\profiles\user1\appdata\roaming\shoretel communicator\shortel.msi: the process cannot access the file because it is being used by another process but sometimes the installation goes through.  How can I get around this so that the installation consistently installs properly?
Thank you.
0
Comment
Question by:davidhyunoh
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 78

Expert Comment

by:arnold
ID: 39948176
If it is an MSI, see whether you can use software deployment to push the app onto the system.

see if -a is an option to the msi. If you can/need an answer file, you may need to provide all the options within the GPO.  THe next time the system boots, the application will be installed.
0
 

Author Comment

by:davidhyunoh
ID: 39948206
im aware of the feature but your recommendation is not the point of this post
0
 
LVL 78

Expert Comment

by:arnold
ID: 39948646
If you have any anti-virus app on the server or workstation, the in use might mean it is being scanned.

it is not clear from your post what might be causing it.  The issue and suggestion deals with avoiding the condition by having the application deployed using GPO.

I try to provide suggestions that might address/resolve the issue.
0
Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

 

Accepted Solution

by:
davidhyunoh earned 0 total points
ID: 40025136
this has been resolved - there was a registry setting that needed to be modified.
1
 

Author Closing Comment

by:davidhyunoh
ID: 40034105
solved on our end.
0
 

Expert Comment

by:edly4000
ID: 40922745
Any chance you could share what the registry change was? I am having this same issue and cannot find the solution.
0

Featured Post

Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If your app took Google’s lash recently, here are the 5 most likely reasons.
Invest in your employees with these five simple steps to improve employee engagement and retention.
Using Adobe Premiere Pro, the viewer will learn how to set up a sequence with proper settings, importing pictures, rendering, and exporting the finished product.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question