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Roaming Appdata\Roaming Folder & Shoretel Communicator

Posted on 2014-03-22
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Last Modified: 2015-08-10
Hello,

I'm having an issue with installing Shoretel Communicator.  All profiles are redirected, even the Appdata\Roaming folder & all NTFS permissions are being inherited by the parent.  I move forward to install the Shoretel package but sometimes I get a message stating: \\server\profiles\user1\appdata\roaming\shoretel communicator\shortel.msi: the process cannot access the file because it is being used by another process but sometimes the installation goes through.  How can I get around this so that the installation consistently installs properly?
Thank you.
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Question by:davidhyunoh
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by:arnold
ID: 39948176
If it is an MSI, see whether you can use software deployment to push the app onto the system.

see if -a is an option to the msi. If you can/need an answer file, you may need to provide all the options within the GPO.  THe next time the system boots, the application will be installed.
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Author Comment

by:davidhyunoh
ID: 39948206
im aware of the feature but your recommendation is not the point of this post
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LVL 77

Expert Comment

by:arnold
ID: 39948646
If you have any anti-virus app on the server or workstation, the in use might mean it is being scanned.

it is not clear from your post what might be causing it.  The issue and suggestion deals with avoiding the condition by having the application deployed using GPO.

I try to provide suggestions that might address/resolve the issue.
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davidhyunoh earned 0 total points
ID: 40025136
this has been resolved - there was a registry setting that needed to be modified.
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Author Closing Comment

by:davidhyunoh
ID: 40034105
solved on our end.
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Expert Comment

by:edly4000
ID: 40922745
Any chance you could share what the registry change was? I am having this same issue and cannot find the solution.
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