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Server 2012 R2 essentials experience setup error

Posted on 2014-03-22
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Last Modified: 2014-08-18
I'm getting an error when installed the essentials experience role on Server 2012 R2. When I try to configure after the role it is installed I get the error with no helpful information.
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Question by:finkeltron
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19 Comments
 
LVL 58

Expert Comment

by:Cliff Galiher
ID: 39948290
What troubleshooting steps have you taken?
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LVL 37

Expert Comment

by:Mahesh
ID: 39948460
Please follow steps mentioned in below article, it talks about your issue

http://support.microsoft.com/kb/2914651
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Author Comment

by:finkeltron
ID: 39948822
I've already played around with the steps in that KB. I get an error "The following accounts could not be validated". Other info to know about my environment:

1. Windows 2012 R2 is a member domain server.
2. Domain controller is a windows 2008 SBS.
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Author Comment

by:finkeltron
ID: 39964166
Anyone? Guess this is going to be an abandoned question?
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Author Comment

by:finkeltron
ID: 39970970
For what its worth I have some new developments on this issue but it seems there is no interest.

I decided to promote the server to a domain controller and re-run the essentials role.

I did get further in the role install process but now it's stuck at 65% for more than 24 hours. I'm afraid to reboot. rolle install progress
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 39971171
The Essentials Experience Role may not like being installed on a server that has a dash in its name.  I would try renaming the server -- but to do this you need to demote it from being a DC.

BTW, making it a DC is not needed and not recommended.
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Author Comment

by:finkeltron
ID: 39971193
I only made it a DC because the essential role would not install when the server was a member server. So in your experience the "-" in a host name prevents the essentials role from completing? This sounds extremely odd. How do I stop the role install?
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 39971267
The role is sensitive to Hostname (ie, if it is more than 14 characters it definitely will not install).  I haven't had direct experience with a hostname that includes a dash, but it could be causing the problem.

You can look at C:\Windows\Logs\CBS\cbs.log to see if there are any specific errors noted.

To stop the install, just reboot the server (you may need to use "shutdown /r" at an elevated command prompt to do this).
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Author Comment

by:finkeltron
ID: 39971281
The log is massive. What should i be looking for?
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Author Comment

by:finkeltron
ID: 39971289
Here's the log.
CBS.log
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Author Comment

by:finkeltron
ID: 39971342
I rebooted and the essentials install still appears stuck at 65%.
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 39973311
Please try running the following command:

DISM /Online /Cleanup-Image /RestoreHealth

Reference for DISM

Reboot again after that and see if you can then install the role.
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Author Comment

by:finkeltron
ID: 39982087
Still stuck at 65%.
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 39987419
Have you been using this server for anything else?  If not, I suggest reformat the hard drive and start over.
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Accepted Solution

by:
finkeltron earned 0 total points
ID: 40018238
I called Microsoft. They spent a good 20 hours on it. So no one on EE could have ever solved this one.
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Author Comment

by:finkeltron
ID: 40018243
Paid for MS support. took 20 hours.
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Author Closing Comment

by:finkeltron
ID: 40026805
Contacted microsoft.
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LVL 3

Expert Comment

by:Undisputed
ID: 40165253
so what was the solution that microsoft came up with?
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Expert Comment

by:ants-servertech
ID: 40269529
MS solution was??
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