File browse button in Outlook 2010 not working . (Windows 7)

Posted on 2014-03-23
Last Modified: 2014-04-03

Recently ran into a unusual problem. When attempting to export mail from Outlook 2010 to a .PST at the step where the location to place the file I hit the browse button and nothing happens. I then started Outlook in the "Safe Mode" same problem exists.

This PC is part of a dead domain (Server died) with Exchange mail in the Cache Mode. I need to export the mail to .PST. Anyone run into this before?


Question by:flteng562
  • 3
LVL 15

Expert Comment

ID: 39948335
Was a group policy configured to prevent PST use or growth?

Expert Comment

ID: 39949272
you should be manually specify the location such as c:\mypst.pst or a path that you know it will work.

Author Comment

ID: 39949711

1. No Group policy was in effect. I was able to use the export feature on 4 other Windows 7 PC with out any problems.

2. As for specifying the location, then why have a "Browse Button". There is something wrong on this particular copy of Outlook

Accepted Solution

flteng562 earned 0 total points
ID: 39964269
Ended up removing and reinstalling Outlook 2010. Browse button during export to .PST steps now working.

Thank you for your inputs.


Author Closing Comment

ID: 39974498
None of the previous inputs provided a corrective action.

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