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Google Groups not forwarding emails to (at least one) account

Posted on 2014-03-23
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Last Modified: 2015-03-02
Hello:

I recently set up a Google Groups as a way to route emails to a select group of individuals.  One person gave me the following feedback: "The issue is that i am a member of the list but when i post i don't get the emails to my account."  She does get emails that others send, but not herself.  This is a most strange symptom.  

Also, there seem to be some reports that those who already have a Google account seem to have an easier time of signing up than those who have a different email carrier.  I would appreciate hearing from anyone who has faced either of these obstacles and overcome them.  Many thanks, ~Peter Ferber
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Question by:PeterFrb
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Scott Fell,  EE MVE earned 500 total points
ID: 39949294
You have to really start by checking the email logs from the person that says they are not getting email.  

The problem with mass email even from google groups is the email can be marked as spam by the mail server and is not send to the phone/macmail/outlook. If it did make it through, macmail and outlook have their own spam filters.  In addition, some people have anti spam software that also interacts with email.  Some email systems detect bulk mail and send back a soft bounce waiting for somebody to respond, "yes I am human".  Or their email system could also be graylisting.   Comcast and AOL can be the hardest to get past for bulk mail.  It can be very confusing to find email they actually are receiving.  

This is why it is best to start with the email logs so you know if the mail actually was received by their email server and it is probably lost in one of multiple spam folders.
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Author Comment

by:PeterFrb
ID: 39949524
An excellent suggestion!  I have forwarded your post to the one who was having the problem.  I expect that this will take care of the problem.  I'll forward again when she lets me gives me feedback.  Thank you.  ~Peter
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Author Closing Comment

by:PeterFrb
ID: 40033521
Yes, it was in spam.  THanks!
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