Improve company productivity with a Business Account.Sign Up

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 217
  • Last Modified:

Clean Windows 7 install

I  have Toshiba Satellite 135d. It has malware and spyware. Cannot download IE or choose homepage. Have tried Hijackthis, Malwarebytes, and Combox Fix, nothing is helping. Need to re-install Windows 7, but no installation cd, product keys, or image. System Restore did not work.
0
obeewon
Asked:
obeewon
1 Solution
 
Thomas Zucker-ScharffSystems AnalystCommented:
Do you have a license number, if so you can download the ISO of windows 7.
0
 
obeewonAuthor Commented:
I am installing for a friend. She doesnt have anything. I did find a number in the properties section of the computer. Is that the license number?
0
 
obeewonAuthor Commented:
where it says product id?
0
The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

 
obeewonAuthor Commented:
?
0
 
David Johnson, CD, MVPOwnerCommented:
You can order the recovery media from Toshiba
0
 
Lee W, MVPTechnology and Business Process AdvisorCommented:
There should be a sticker on the computer with the appropriate product key.

To be safe, I'd recommend buying a replacement hard drive and installing to that as it will ensure a clean system and ensure you don't lose anything potentially important.
0
 
nobusCommented:
normally, the disk has a factory restore partition - so try this :
1- boot the system up
2) Press and hold the zero key and tap the power button once. a windows will appear
3) Click Yes to continue system recovery.
4) Click 'Recovery of Factory Default Software', click Next.
5) Click 'Recover to out-of-box state', click Next.
7) Click Next to Start recovery.

***This will erase all your  data! - so be sure to make a backup first !
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now