Clean Windows 7 install

I  have Toshiba Satellite 135d. It has malware and spyware. Cannot download IE or choose homepage. Have tried Hijackthis, Malwarebytes, and Combox Fix, nothing is helping. Need to re-install Windows 7, but no installation cd, product keys, or image. System Restore did not work.
obeewonAsked:
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nobusConnect With a Mentor Commented:
normally, the disk has a factory restore partition - so try this :
1- boot the system up
2) Press and hold the zero key and tap the power button once. a windows will appear
3) Click Yes to continue system recovery.
4) Click 'Recovery of Factory Default Software', click Next.
5) Click 'Recover to out-of-box state', click Next.
7) Click Next to Start recovery.

***This will erase all your  data! - so be sure to make a backup first !
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Thomas Zucker-ScharffSystems AnalystCommented:
Do you have a license number, if so you can download the ISO of windows 7.
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obeewonAuthor Commented:
I am installing for a friend. She doesnt have anything. I did find a number in the properties section of the computer. Is that the license number?
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obeewonAuthor Commented:
where it says product id?
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obeewonAuthor Commented:
?
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David Johnson, CD, MVPOwnerCommented:
You can order the recovery media from Toshiba
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Lee W, MVPTechnology and Business Process AdvisorCommented:
There should be a sticker on the computer with the appropriate product key.

To be safe, I'd recommend buying a replacement hard drive and installing to that as it will ensure a clean system and ensure you don't lose anything potentially important.
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