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Printer hosted on another client of network keeps on disconnecting from my client

My computer is connected to a printer on the network through the client computer that it is connected to. When it is set up, it works fine. However, if my computer is rebooted the printer is no longer accessible. It is visible in devices and printers but it is listed as offline and my items remain stuck in the printer queue.

In order to connect to this printer, I connected as a user on the client computer that the printer is connected to. What is causing this problem and how could it be corrected.
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dovidf
Asked:
dovidf
1 Solution
 
WORKS2011Austin Tech CompanyCommented:
create an account on the computer with the printer attached and use this logon rather than your own credentials.
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dovidfCEOAuthor Commented:
I did that as I indicated in the second part of my question but I still had the problem.
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masnrockCommented:
Have you tried connecting the printer directly to the network to see if that completely gets rid of the issue?
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WORKS2011Austin Tech CompanyCommented:
sorry, my bad.

Have you checked the sharing permissions on the computer the printer is connected to?

Also, I've seen PCL6 drivers cause all kinds of problems, try using the PCL5 print driver and see if you have better luck.
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GiladnCommented:
so this is a shared printer via client or a network printer? is it possible for you to connect it directly to the lan?
I guess your clients ip is changing so this is the reason it goes offline, can you either connect the printer to the network or set static ip for the client?
should work..

hope this helps,


Gilad
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dovidfCEOAuthor Commented:
Gilad,

Since I'm connecting to the printer using \\server name\printer name, why would the ip change make a difference?
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WORKS2011Austin Tech CompanyCommented:
If you restart your computer chances are, 99.99% the IP is the same because DHCP leases out your IP, if it's changing every time you restart you have a DHCP problem. Easy enough to find out doing ipconfig. However I highly doubt it has anything to do with the IP address more a account logon issue.

Did you try the driver?
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dovidfCEOAuthor Commented:
I am using a pcl 5 driver and have been all along.

Can the p2015 be directly linked to the network?
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WORKS2011Austin Tech CompanyCommented:
Can the p2015 be directly linked to the network?
does it have a NIC card? If so yes.
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WORKS2011Austin Tech CompanyCommented:
have you confirmed the correct firmware is installed / updated?

if you connect to the network you can access the printer via a web browser to get a better understanding what's going on with it.
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dovidfCEOAuthor Commented:
My daughter sent me this link which seems to be the solution to the problem

http://csmartonline.com/blog/2012/03/24/shared-printer-offline-after-reboot-fix/

When you add a shared printer in Windows 7 that needs to have credentials to be able to connect, it might only work the one time immediately after adding it. After a reboot, it will be offline and you can only get it to come back online by removing and adding the printer again. To remedy this, you need to store the credentials for the print server onto the client machine. Simply checking the ‘Remember My Password’ box is not enough.

Go to Start -> Control Panel -> User Accounts and Family Safety (if in Category View) -> Credential Manager -> Add A Windows Credential

Enter the path to the print server, user name and password (of an account on the print server) then click ‘OK’. Now add the shared printer as you normally would and all should be good!
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dovidfCEOAuthor Commented:
This answer directly dealt with the problem whereas the other solutions were helpful but did not work in all circumstances.
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