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Printer hosted on another client of network keeps on disconnecting from my client

Posted on 2014-03-23
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Last Modified: 2014-04-12
My computer is connected to a printer on the network through the client computer that it is connected to. When it is set up, it works fine. However, if my computer is rebooted the printer is no longer accessible. It is visible in devices and printers but it is listed as offline and my items remain stuck in the printer queue.

In order to connect to this printer, I connected as a user on the client computer that the printer is connected to. What is causing this problem and how could it be corrected.
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Question by:dovidf
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12 Comments
 
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Expert Comment

by:WORKS2011
ID: 39949289
create an account on the computer with the printer attached and use this logon rather than your own credentials.
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Author Comment

by:dovidf
ID: 39949296
I did that as I indicated in the second part of my question but I still had the problem.
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Expert Comment

by:masnrock
ID: 39949300
Have you tried connecting the printer directly to the network to see if that completely gets rid of the issue?
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by:WORKS2011
ID: 39949323
sorry, my bad.

Have you checked the sharing permissions on the computer the printer is connected to?

Also, I've seen PCL6 drivers cause all kinds of problems, try using the PCL5 print driver and see if you have better luck.
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LVL 11

Expert Comment

by:Giladn
ID: 39950242
so this is a shared printer via client or a network printer? is it possible for you to connect it directly to the lan?
I guess your clients ip is changing so this is the reason it goes offline, can you either connect the printer to the network or set static ip for the client?
should work..

hope this helps,


Gilad
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LVL 4

Author Comment

by:dovidf
ID: 39950525
Gilad,

Since I'm connecting to the printer using \\server name\printer name, why would the ip change make a difference?
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Expert Comment

by:WORKS2011
ID: 39950951
If you restart your computer chances are, 99.99% the IP is the same because DHCP leases out your IP, if it's changing every time you restart you have a DHCP problem. Easy enough to find out doing ipconfig. However I highly doubt it has anything to do with the IP address more a account logon issue.

Did you try the driver?
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Author Comment

by:dovidf
ID: 39951087
I am using a pcl 5 driver and have been all along.

Can the p2015 be directly linked to the network?
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LVL 17

Expert Comment

by:WORKS2011
ID: 39951124
Can the p2015 be directly linked to the network?
does it have a NIC card? If so yes.
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Expert Comment

by:WORKS2011
ID: 39951127
have you confirmed the correct firmware is installed / updated?

if you connect to the network you can access the printer via a web browser to get a better understanding what's going on with it.
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Accepted Solution

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dovidf earned 0 total points
ID: 39962188
My daughter sent me this link which seems to be the solution to the problem

http://csmartonline.com/blog/2012/03/24/shared-printer-offline-after-reboot-fix/

When you add a shared printer in Windows 7 that needs to have credentials to be able to connect, it might only work the one time immediately after adding it. After a reboot, it will be offline and you can only get it to come back online by removing and adding the printer again. To remedy this, you need to store the credentials for the print server onto the client machine. Simply checking the ‘Remember My Password’ box is not enough.

Go to Start -> Control Panel -> User Accounts and Family Safety (if in Category View) -> Credential Manager -> Add A Windows Credential

Enter the path to the print server, user name and password (of an account on the print server) then click ‘OK’. Now add the shared printer as you normally would and all should be good!
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Author Closing Comment

by:dovidf
ID: 39995848
This answer directly dealt with the problem whereas the other solutions were helpful but did not work in all circumstances.
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