Solved

Printer hosted on another client of network keeps on disconnecting from my client

Posted on 2014-03-23
12
224 Views
Last Modified: 2014-04-12
My computer is connected to a printer on the network through the client computer that it is connected to. When it is set up, it works fine. However, if my computer is rebooted the printer is no longer accessible. It is visible in devices and printers but it is listed as offline and my items remain stuck in the printer queue.

In order to connect to this printer, I connected as a user on the client computer that the printer is connected to. What is causing this problem and how could it be corrected.
0
Comment
Question by:dovidf
12 Comments
 
LVL 17

Expert Comment

by:WORKS2011
Comment Utility
create an account on the computer with the printer attached and use this logon rather than your own credentials.
0
 
LVL 3

Author Comment

by:dovidf
Comment Utility
I did that as I indicated in the second part of my question but I still had the problem.
0
 
LVL 20

Expert Comment

by:masnrock
Comment Utility
Have you tried connecting the printer directly to the network to see if that completely gets rid of the issue?
0
 
LVL 17

Expert Comment

by:WORKS2011
Comment Utility
sorry, my bad.

Have you checked the sharing permissions on the computer the printer is connected to?

Also, I've seen PCL6 drivers cause all kinds of problems, try using the PCL5 print driver and see if you have better luck.
0
 
LVL 11

Expert Comment

by:Giladn
Comment Utility
so this is a shared printer via client or a network printer? is it possible for you to connect it directly to the lan?
I guess your clients ip is changing so this is the reason it goes offline, can you either connect the printer to the network or set static ip for the client?
should work..

hope this helps,


Gilad
0
 
LVL 3

Author Comment

by:dovidf
Comment Utility
Gilad,

Since I'm connecting to the printer using \\server name\printer name, why would the ip change make a difference?
0
Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

 
LVL 17

Expert Comment

by:WORKS2011
Comment Utility
If you restart your computer chances are, 99.99% the IP is the same because DHCP leases out your IP, if it's changing every time you restart you have a DHCP problem. Easy enough to find out doing ipconfig. However I highly doubt it has anything to do with the IP address more a account logon issue.

Did you try the driver?
0
 
LVL 3

Author Comment

by:dovidf
Comment Utility
I am using a pcl 5 driver and have been all along.

Can the p2015 be directly linked to the network?
0
 
LVL 17

Expert Comment

by:WORKS2011
Comment Utility
Can the p2015 be directly linked to the network?
does it have a NIC card? If so yes.
0
 
LVL 17

Expert Comment

by:WORKS2011
Comment Utility
have you confirmed the correct firmware is installed / updated?

if you connect to the network you can access the printer via a web browser to get a better understanding what's going on with it.
0
 
LVL 3

Accepted Solution

by:
dovidf earned 0 total points
Comment Utility
My daughter sent me this link which seems to be the solution to the problem

http://csmartonline.com/blog/2012/03/24/shared-printer-offline-after-reboot-fix/

When you add a shared printer in Windows 7 that needs to have credentials to be able to connect, it might only work the one time immediately after adding it. After a reboot, it will be offline and you can only get it to come back online by removing and adding the printer again. To remedy this, you need to store the credentials for the print server onto the client machine. Simply checking the ‘Remember My Password’ box is not enough.

Go to Start -> Control Panel -> User Accounts and Family Safety (if in Category View) -> Credential Manager -> Add A Windows Credential

Enter the path to the print server, user name and password (of an account on the print server) then click ‘OK’. Now add the shared printer as you normally would and all should be good!
0
 
LVL 3

Author Closing Comment

by:dovidf
Comment Utility
This answer directly dealt with the problem whereas the other solutions were helpful but did not work in all circumstances.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

This is the first one of a series of articles I’ll be writing to address technical issues that are always referred to as network problems. The network boundaries have changed, therefore having an understanding of how each piece in the network  puzzl…
This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…
This tutorial demonstrates a quick way of adding group price to multiple Magento products.

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

6 Experts available now in Live!

Get 1:1 Help Now