Solved

Items in Outlook 2010 folders will not delete

Posted on 2014-03-24
13
471 Views
Last Modified: 2014-03-25
I have an Exchange 2010 server, latest SP and RU. Running Outlook 2010 on my computer.

I have several items in different folders which I have deleted, but they will not go away. The Subject Line appears, but when I try to open them it says: "Cannot open this item." If I just try to delete, nothing happens.

I have tried deleting my *.ost file, and I have also tried deleting the items using the shell in Exchange.

Now, if I put Exchange in "cached mode" the problem goes away, but then I cannot get the most recent version of our Public Address Book. That is a problem in and of itself.

So I cannot quite figure out where the problem is here - on my computer or with the Exchange Server.

Thoughts?
0
Comment
Question by:SECC_IT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 6
13 Comments
 
LVL 9

Expert Comment

by:Ahmed786
ID: 39950101
This behaviour is for single user or for all the users ?

If its for handfull of users then you can try to recreate his/her profile.
0
 

Author Comment

by:SECC_IT
ID: 39950109
It's for me. One other user mentioned an item that wouldn't delete. Can you be more specific?
0
 
LVL 9

Accepted Solution

by:
Ahmed786 earned 500 total points
ID: 39950114
Create a new outlook profile dont delete your old one and check if all is fine on that.
0
Supports up to 4K resolution!

The VS192 2-Port 4K DisplayPort Splitter is perfect for anyone who needs to send one source of DisplayPort high definition video to two or four DisplayPort displays. The VS192 can split and also expand DisplayPort audio/video signal on two or four DisplayPort monitors.

 

Author Comment

by:SECC_IT
ID: 39950143
I marked this fixed too soon. This didn't fix the issue in NON-cached, or online, mode. Perhaps this means the issue is on my Exchange Server?
0
 
LVL 11

Expert Comment

by:Giladn
ID: 39950293
please check all works well using OWA and post back..

Gilad
0
 
LVL 9

Expert Comment

by:Ahmed786
ID: 39950410
Have u tried recreating your outlook profile ?
0
 

Author Comment

by:SECC_IT
ID: 39950540
I did recreate my outlook profile, which actually seemed to fix my public address book issue, but not this issue.

I am having the same problem in OWA, which does seem to point to the issue being on the Exchange server.
0
 
LVL 9

Expert Comment

by:Ahmed786
ID: 39950571
Then are you sure that the  issue is only with you, it may be with numbers of users because its not allowing you to delete from OWA as well.
0
 

Author Comment

by:SECC_IT
ID: 39950612
I know of one other user that has some e-mail in his Junk folder that will not delete. I'm not sure about others - I haven't surveyed them.
0
 
LVL 9

Expert Comment

by:Ahmed786
ID: 39952843
So r u a user or an admin ?

Because if you are admin then u might be aware of this and if tou are facing issue with OWA as well then its really something to do on Exchange Servers
0
 

Author Comment

by:SECC_IT
ID: 39952999
Yes, I said above it is on the server. Can someone please help me?
0
 
LVL 9

Expert Comment

by:Ahmed786
ID: 39953247
So you might be getting any error when you are trying to delete from OWA and at that time you may also get error event on your exchange server. so please paste that.

The problem might be with the Exchange Web Services in the web.config
0
 

Author Comment

by:SECC_IT
ID: 39953697
User error: Cannot open this item.

This is the only error that appeared which could possibly pertain to this, as it occurred close to the time I tried to delete an item from OWA (the item deleted, then came right back):

Application Error, Event ID 4999, Source: MS Exchange Common
Watson report about to be sent for process id: 4928, with parameters: E12, c-RTL-AMD64, 14.03.0174.001, edgetransport, M.Exchange.StoreDriver, SeekToCondition, StoragePermanentException, 34611465, 14.03.0151.000.
ErrorReportingEnabled: False
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question