Solved

Public calendars is inaccessible from Outlook, using exchange 2010

Posted on 2014-03-24
7
283 Views
Last Modified: 2014-04-02
Hi Experts,

I have a current situation that my users can't access the Public Calendars and Public Contacts. I'm using exchange 2010. Users are using outlook 2007.

I'm currently logon to the Exchange server and looking around, but can't seem to find my way.

How do I get this up and running?
0
Comment
Question by:jbm24
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39950431
How is general security setup for the folders?

Question: I assume they can see the folders just arent allowed to open them?
0
 

Author Comment

by:jbm24
ID: 39950439
Security: domains users can see folder.

Yes, the folder is still there in their outlook, they just get the message and that are unavailable.
0
 
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39950471
Ok, Is the public folder database mounted?

Second, what rollup are you running Exchange 2010?
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 

Author Comment

by:jbm24
ID: 39950503
I see two databases, one is mounted and the other one is not.

rollup?...?  not sure.
0
 
LVL 23

Expert Comment

by:Patrick Bogers
ID: 39950534
Can you mount the second database? And if not, find out why not.

Rollup is a service pack.
0
 

Author Comment

by:jbm24
ID: 39950643
nope, i can't mount it, it gives me the following error message:

--------------------------------------------------------
Microsoft Exchange Error
--------------------------------------------------------
Failed to mount database 'Public Folder Database 0964452171'.

Public Folder Database 0964452171
Failed
Error:
Couldn't mount the database that you specified. Specified database: Public Folder Database 0964452171; Error code: An Active Manager operation failed. Error The database action failed. Error: Operation failed with message: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-550)
. [Database: Public Folder Database 0964452171, Server: HRCEXCH2010.highroadcap.com].

An Active Manager operation failed. Error The database action failed. Error: Operation failed with message: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-550)
. [Database: Public Folder Database 0964452171, Server: HRCEXCH2010.highroadcap.com]

An Active Manager operation failed. Error Operation failed with message: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-550)
. [Server: HRCEXCH2010.highroadcap.com]

MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-550)

--------------------------------------------------------
OK
--------------------------------------------------------


The Roll up version is:   14.03.0123.003
0
 
LVL 23

Accepted Solution

by:
Patrick Bogers earned 375 total points
ID: 39950696
Oops, sounds like log files have been cleared which werent written to the database yet.

Navigate to the folder where your database is and run

eseutil /p "public database.edb"      (replace public database.edb with the name of your db)

Afterwards try to mount again.
Since your database is in a dirty shutdown mode (hence the 550 error) this command will bring it back in clean shutdown mode, you might have to try this up to three times before the database becomes mountable again)
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question