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Public calendars is inaccessible from Outlook, using exchange 2010

Posted on 2014-03-24
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Last Modified: 2014-04-02
Hi Experts,

I have a current situation that my users can't access the Public Calendars and Public Contacts. I'm using exchange 2010. Users are using outlook 2007.

I'm currently logon to the Exchange server and looking around, but can't seem to find my way.

How do I get this up and running?
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Question by:jbm24
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LVL 19

Expert Comment

by:Patricksr1972
ID: 39950431
How is general security setup for the folders?

Question: I assume they can see the folders just arent allowed to open them?
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Author Comment

by:jbm24
ID: 39950439
Security: domains users can see folder.

Yes, the folder is still there in their outlook, they just get the message and that are unavailable.
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LVL 19

Expert Comment

by:Patricksr1972
ID: 39950471
Ok, Is the public folder database mounted?

Second, what rollup are you running Exchange 2010?
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Author Comment

by:jbm24
ID: 39950503
I see two databases, one is mounted and the other one is not.

rollup?...?  not sure.
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LVL 19

Expert Comment

by:Patricksr1972
ID: 39950534
Can you mount the second database? And if not, find out why not.

Rollup is a service pack.
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Author Comment

by:jbm24
ID: 39950643
nope, i can't mount it, it gives me the following error message:

--------------------------------------------------------
Microsoft Exchange Error
--------------------------------------------------------
Failed to mount database 'Public Folder Database 0964452171'.

Public Folder Database 0964452171
Failed
Error:
Couldn't mount the database that you specified. Specified database: Public Folder Database 0964452171; Error code: An Active Manager operation failed. Error The database action failed. Error: Operation failed with message: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-550)
. [Database: Public Folder Database 0964452171, Server: HRCEXCH2010.highroadcap.com].

An Active Manager operation failed. Error The database action failed. Error: Operation failed with message: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-550)
. [Database: Public Folder Database 0964452171, Server: HRCEXCH2010.highroadcap.com]

An Active Manager operation failed. Error Operation failed with message: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-550)
. [Server: HRCEXCH2010.highroadcap.com]

MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-550)

--------------------------------------------------------
OK
--------------------------------------------------------


The Roll up version is:   14.03.0123.003
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Accepted Solution

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Patricksr1972 earned 375 total points
ID: 39950696
Oops, sounds like log files have been cleared which werent written to the database yet.

Navigate to the folder where your database is and run

eseutil /p "public database.edb"      (replace public database.edb with the name of your db)

Afterwards try to mount again.
Since your database is in a dirty shutdown mode (hence the 550 error) this command will bring it back in clean shutdown mode, you might have to try this up to three times before the database becomes mountable again)
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