Solved

Unable to connect VPN + iPhone HotSpot Issues

Posted on 2014-03-24
4
2,919 Views
Last Modified: 2014-05-29
Hi,

I currently have a Windows 8.1 laptop which I can VPN back to our SBS 2011 server fine when connected to my home WiFi.

When I connect to my HotSpot on my iPhone, the VPN connection fails even though everything else is fine.

The VPN connection will try and establish itself but after a while it says 'The connection requires an active internet connection' even though I can browse fine.

Thanks.
0
Comment
Question by:MattToner
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 28

Expert Comment

by:asavener
ID: 39951173
Chances are that this "hotspot" is just a web proxy, and does not provide true NAT capability.

Try using the ping and traceroute utilities to see if you can reach anything beyond the phone/hotspot.

At a command line:  tracert -d 4.2.2.2

I suspect you'll just see a bunch of timeout messages.
0
 

Accepted Solution

by:
MattToner earned 0 total points
ID: 39959764
Hi,

Thanks for the reply. We finally manage to get it working by removing the VPN connection and re-add them again.

This time it worked fine.

Thanks for your help
0
 

Author Closing Comment

by:MattToner
ID: 39968802
Deleted VPN and re add back in
0
 
LVL 4

Expert Comment

by:sconnell
ID: 40099256
The HotSpot Windows and mobile (iPhone/Android) apps are absolutely super easy to setup and use but when problems occur, the offer absolutely dismal support.

I am a paid Elite user that more often connects to the free service. Because of a bug in their profile accounting, HotSpot Shield's software THINKS that I have maxed out my 5 device limit. Even though I have manually deleted the duplicate devices down to only two of the five, it still states that I have exceeded the limit. That bug, in addition to the bug that counts the same computer multiple times prevents me from using my paid account.

Anyhow, if interested, watch my profile... I am about to ask about HotSpot Shield alternatives. This company doesn't deserve my business!
0

Featured Post

Building an interactive eFuture classroom

Watch and learn how ATEN provided a total control system solution including seamless switching matrix switch, HDBaseT extenders, PDU, lighting control to build an interactive eFuture classroom.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Ever wondered why Windows 8 and 10 don't seem to accept your GPO-based software deployment while Windows 7 does? Read on.
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question