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Unable to connect VPN + iPhone HotSpot Issues

Posted on 2014-03-24
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Last Modified: 2014-05-29
Hi,

I currently have a Windows 8.1 laptop which I can VPN back to our SBS 2011 server fine when connected to my home WiFi.

When I connect to my HotSpot on my iPhone, the VPN connection fails even though everything else is fine.

The VPN connection will try and establish itself but after a while it says 'The connection requires an active internet connection' even though I can browse fine.

Thanks.
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Question by:MattToner
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Expert Comment

by:asavener
ID: 39951173
Chances are that this "hotspot" is just a web proxy, and does not provide true NAT capability.

Try using the ping and traceroute utilities to see if you can reach anything beyond the phone/hotspot.

At a command line:  tracert -d 4.2.2.2

I suspect you'll just see a bunch of timeout messages.
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Accepted Solution

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MattToner earned 0 total points
ID: 39959764
Hi,

Thanks for the reply. We finally manage to get it working by removing the VPN connection and re-add them again.

This time it worked fine.

Thanks for your help
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Author Closing Comment

by:MattToner
ID: 39968802
Deleted VPN and re add back in
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LVL 4

Expert Comment

by:sconnell
ID: 40099256
The HotSpot Windows and mobile (iPhone/Android) apps are absolutely super easy to setup and use but when problems occur, the offer absolutely dismal support.

I am a paid Elite user that more often connects to the free service. Because of a bug in their profile accounting, HotSpot Shield's software THINKS that I have maxed out my 5 device limit. Even though I have manually deleted the duplicate devices down to only two of the five, it still states that I have exceeded the limit. That bug, in addition to the bug that counts the same computer multiple times prevents me from using my paid account.

Anyhow, if interested, watch my profile... I am about to ask about HotSpot Shield alternatives. This company doesn't deserve my business!
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