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Exchange 2010 / SBS 2011 - aliases vs. distribution lists : your thoughts?

I don't know enough as I should about SBS and Exchange.  But need to learn!

A question for you:

an sbs domain is set up and working fine with a few users.

They have some email addresses set up on their website so when people write to those different addresses, it goes to 1 or more people. Some people want / need aliases.

Overall, what's wrong with setting up distribution lists for these vs. the 1 to 1 (aliases) not being made a distribution list? (and then - how DO you set up an alias).

Seems you can see easily by looking at users and distribution lists, all the email addresses.

How can you easily also see aliases?

again, say there's users A@domain.com, B@domain.com & C@domain.com

They want 1@domain.com to go to users A & B (a distribution list, right?)
The want 2@domain.com to go to user C (an alias, right?).

I'm thinking making all the non-user addresses distribution lists adds flexibility?

Right now they want 2@domain.com to (just go to C).  But maybe something changes, they get a user D and want 2 to go to C & D.  More than an alias.  Easier to just add D to the distribution list for 2?

And while I am using SBS 2011 and Exchange 2010, this is just general questions for any exchange install, right?

But I don't know what I am doing and would defer to you guys, the experts.
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BeGentleWithMe-INeedHelp
Asked:
BeGentleWithMe-INeedHelp
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Simon Butler (Sembee)ConsultantCommented:
Unless they need to reply as an adddress, all generic addresses may as well be distbribution groups. You can then add and remove users easily.
If you use the SBS console to create the groups, then you also get the opportunity to archive a copy of the emails sent to the group to a public folder. That means if someone is away (or sick) and you change the membership later, someone can check the archive for emails.

If a reply is required, then I put them as shared mailboxes. I never put generic addresses on to a specific user account directory.

Simon.
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BeGentleWithMe-INeedHelpAuthor Commented:
Thanks.  That last part I am not up to yet : )  But that means people have to routinely check 2 inboxes?  The shared and their own?

And when they reply to an email in the shared box, does it go out as them or the shared box name?

THANKS!
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Simon Butler (Sembee)ConsultantCommented:
If you set the second mailbox as an additional ACCOUNT in Outlook, then they get alerts etc for the second account as well. That also means that when sending email it will get stored in the second mailbox sent items.

Simon.
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