IMAC will not install Operating system.

I have an IMAC that had trouble with keychain.   So I was going to re-install the operating system.   I erased the drive.   I put snow leopard in the DVD drive and restarted the computer.  I held ALT OPTION key and now all I get is a white screen with the Apple logo and it will go no further.   I cannot get the DVD out either.   What should I do?
syssolutAsked:
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strungConnect With a Mentor Commented:
You can get the dvd out by restarting while holding down the mouse button.

How did you erase the drive? From the same Snow Leopard DVD that you are now trying to boot from?

Try booting while holding down the C key.
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KRUNAL TAILORConnect With a Mentor Freelance Mobile DeveloperCommented:
Hi syssolut,

the problem occur due to wrong installation steps. Press and hold the "C" key while the computer starts up.

Follow steps on this link: http://support.apple.com/kb/HT3910?viewlocale=en_US

Thanks & Regards,
Krunal T. Tailor
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syssolutAuthor Commented:
Not sure how I erased drive.  It was through utilities.  I got the cd out, thanks.  When I hold "C" or "option" key down, I see the hard drive and the dvd.   I click on the DVD but it will not spin up.  I spoke to Apple online and they suggest I need another mac to use as a DVD drive.   I don't understand why the DVD will not spin up.   I got a second snow leopard DVD and I aslo got an external DVD drive.   I cannot get the snow leopard dvd to spin up to load onto the hard drive.   Any ideas?
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strungCommented:
Try doing a cold boot while holding down the command-option-p-r key combination until you hear the startup chime a third time. Then reboot, insert the DVD, and hold down the c key.
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strungCommented:
If that doesn't work, try resetting the SMC:

http://support.apple.com/kb/ht3964
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strungCommented:
By the way, are you waiting long enough for the computer to boot from the CD ?It can take a long time.
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syssolutAuthor Commented:
I finally got to talk to an apple tech and they told me to download Mavericks from the internet.   But this owner never used their ID to download Mavericks from the internet since they bought it from some one.   The Apple tech told me to find some one who downloaded the Mavericks OS and use their sign on just to download.  I found someone and was able to download Mavericks and the computer works great.   Thanks for the suggestions
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