Solved

IMAC will not install Operating system.

Posted on 2014-03-24
7
591 Views
Last Modified: 2014-04-14
I have an IMAC that had trouble with keychain.   So I was going to re-install the operating system.   I erased the drive.   I put snow leopard in the DVD drive and restarted the computer.  I held ALT OPTION key and now all I get is a white screen with the Apple logo and it will go no further.   I cannot get the DVD out either.   What should I do?
0
Comment
Question by:syssolut
  • 4
  • 2
7 Comments
 
LVL 53

Accepted Solution

by:
strung earned 400 total points
ID: 39951254
You can get the dvd out by restarting while holding down the mouse button.

How did you erase the drive? From the same Snow Leopard DVD that you are now trying to boot from?

Try booting while holding down the C key.
0
 
LVL 12

Assisted Solution

by:KRUNAL TAILOR
KRUNAL TAILOR earned 100 total points
ID: 39952267
Hi syssolut,

the problem occur due to wrong installation steps. Press and hold the "C" key while the computer starts up.

Follow steps on this link: http://support.apple.com/kb/HT3910?viewlocale=en_US

Thanks & Regards,
Krunal T. Tailor
0
 

Author Comment

by:syssolut
ID: 39952319
Not sure how I erased drive.  It was through utilities.  I got the cd out, thanks.  When I hold "C" or "option" key down, I see the hard drive and the dvd.   I click on the DVD but it will not spin up.  I spoke to Apple online and they suggest I need another mac to use as a DVD drive.   I don't understand why the DVD will not spin up.   I got a second snow leopard DVD and I aslo got an external DVD drive.   I cannot get the snow leopard dvd to spin up to load onto the hard drive.   Any ideas?
0
3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

 
LVL 53

Expert Comment

by:strung
ID: 39953234
Try doing a cold boot while holding down the command-option-p-r key combination until you hear the startup chime a third time. Then reboot, insert the DVD, and hold down the c key.
0
 
LVL 53

Expert Comment

by:strung
ID: 39953237
If that doesn't work, try resetting the SMC:

http://support.apple.com/kb/ht3964
0
 
LVL 53

Expert Comment

by:strung
ID: 39953240
By the way, are you waiting long enough for the computer to boot from the CD ?It can take a long time.
0
 

Author Closing Comment

by:syssolut
ID: 39998405
I finally got to talk to an apple tech and they told me to download Mavericks from the internet.   But this owner never used their ID to download Mavericks from the internet since they bought it from some one.   The Apple tech told me to find some one who downloaded the Mavericks OS and use their sign on just to download.  I found someone and was able to download Mavericks and the computer works great.   Thanks for the suggestions
0

Featured Post

DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Deploystudio is a system which can be used to deploy OSX clients and servers within the small/medium or large business environments. The system is built onto of the OSX Server NetBoot system and uses images & workflows as its core assets. While work…
A lot of new and distinct gadgets are making their appearance every other day. The latest gadget that has wooed the attention of all gadget lovers and non gadget lovers alike is the Smartwatch. This tiny gadget is capable of offering live access to …
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
In a recent question (https://www.experts-exchange.com/questions/28997919/Pagination-in-Adobe-Acrobat.html) here at Experts Exchange, a member asked how to add page numbers to a PDF file using Adobe Acrobat XI Pro. This short video Micro Tutorial sh…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question