Solved

Exchange 2007 Upgrade to Exchange 2010

Posted on 2014-03-24
6
165 Views
Last Modified: 2014-08-04
I recently upgraded our exchange from 2007. I put exchange 2010 on a new server, I moved all mailboxes to the new server. I have the internal and external settings in all of the services. I have my SSL certificate installed as well as a self-signed certificate. I am ready to decommission the old server. I still have one problem though.
My active sync users can no longer connect. I have tried to do an Exchange connection multiple ways. With the iphones it just hangs on 'verifying' or with the androids it just keeps trying to 'sync'. I am running out of things to try, I have researched and researched.

Does anyone know how to fix this?
Does having both servers still coexisting have anything to do with it?
What do I need to do to completely get rid of the old servers in the domain? (Looks like there is reminisce of an old EX 2003 server as well)
0
Comment
Question by:Jennifer
6 Comments
 
LVL 39

Assisted Solution

by:Adam Brown
Adam Brown earned 167 total points
ID: 39951383
What is your autodiscover.domain.com pointing to in your Public DNS? Is it pointing to the public IP of the 2007 server or 2010? Autodiscover needs to point to 2010, as well as the rest of your public DNS records for email except for legacy.domain.com.
0
 
LVL 38

Accepted Solution

by:
Hypercat (Deb) earned 166 total points
ID: 39951452
Is your router forwarding the activesync requests to the new server?  This would usually be done by NATting incoming packets on port 443 to the new server's internal private IP address.
0
 
LVL 42

Expert Comment

by:Amit
ID: 39951462
Goto Exrca.com and run the activesync test, that will tell you where is the issue.
0
Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 12

Assisted Solution

by:Md. Mojahid
Md. Mojahid earned 167 total points
ID: 39952346
With Activesync, as long as the FQDN specified in the Server section matches the certificate name and resolves in DNS, then Activesync should work.

Presumably the default certificate is not an FQDN that resolves externally in DNS which is why you are getting an issue.
0
 

Author Comment

by:Jennifer
ID: 40062247
I had to go away from this for awhile. I apologize. I never could get it to work on mobile phones. In testing the activesync it was working for most of the test. I will have to test again and post back.
0
 

Author Comment

by:Jennifer
ID: 40239598
I completely removed the old server from the network for other reasons. I have also since had to make some DNS changes and exchange server changes. I can't say that any of the comments above fixed it but I did look into each of those so I am giving a multiple point solution.
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It’s a strangely common occurrence that when you send someone their login details for a system, they can’t get in. This article will help you understand why it happens, and what you can do about it.
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now