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Blackberry activating on obsolete server instead of new server - how to disable old server

Posted on 2014-03-24
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Last Modified: 2014-04-02
I've moved my company of approximately 100 employees from an on-premise Exchange 2010 server to Office365.  My small issue is with Blackberry Enterprise Server.

I used to have BES 5 installed in my on-premise environment, and it ran fine.  I've configured Blackberry cloud services in Office365.  For my single BB user, I had him wipe his BB and go through enterprise activation again.  However, when he activated, he activated on the old server.

I guess this makes sense in that his BB reached out and looked for any BES servers that activate on my mail doamin, but how do I tell the Blackberry RIM servers that the old BES server (which is still up on my old server temporarily) that it shouldn't be servicing requests and all requests for activation should go to the new server.  

Could it be as simple as just turning off (uninstalling) the old server in my on-premise environment?  I just want to make sure as I don't want to annoy my user who is remote to me and I'm now going to have to force him to wipe his device at least once more in the process of fixing this.

Thanks for your help
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Question by:dmessman
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Expert Comment

by:Justin Yeung
ID: 39951376
why don't you use blackberry Enterprise transporter

you can transfer the BB account from one to other without reactivate the devices..........

http://docs.blackberry.com/en/admin/deliverables/7534/BB_ET_overview_554166_11.jsp

it basically move a device from one db to another db and server to server. It will send an command to the phone and notify the swap, probably only takes a few mins per phone.

the interruption is pretty unnoticeable.

once you finish moving all users off from your old server, then you can start your decommission.
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dmessman earned 0 total points
ID: 39962063
The Blackberry transporter idea was a good one, though I was in a mad rush as I was moving from my on-premise server to Office365 and didn't have much time to work this out.

In the end, I decommissioned my old Blackberry server on my on-premise server using the steps here:
http://msexchange.me/2012/07/10/how-to-decommission-a-blackberry-enterprise-server-5-0-3/

The truth is I only did step 1.  My BB server had always been functional, but flakey in terms of ability to open the web based admin control panel.  I'm thrilled to be rid of it.  

So in the end - this is what I went through:

User originally activated on BB server on-premise
Had him wipe and reactivate
Somehow the BB reactivated on the on-premise BB server
Had him wipe
Decommissioned the on-premise BB server using step 1 from the steps above
Had the user activate again, which successfully worked on the BB server on Office365
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Author Closing Comment

by:dmessman
ID: 39971720
solved it on my own.
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