Blackberry activating on obsolete server instead of new server - how to disable old server
Posted on 2014-03-24
I've moved my company of approximately 100 employees from an on-premise Exchange 2010 server to Office365. My small issue is with Blackberry Enterprise Server.
I used to have BES 5 installed in my on-premise environment, and it ran fine. I've configured Blackberry cloud services in Office365. For my single BB user, I had him wipe his BB and go through enterprise activation again. However, when he activated, he activated on the old server.
I guess this makes sense in that his BB reached out and looked for any BES servers that activate on my mail doamin, but how do I tell the Blackberry RIM servers that the old BES server (which is still up on my old server temporarily) that it shouldn't be servicing requests and all requests for activation should go to the new server.
Could it be as simple as just turning off (uninstalling) the old server in my on-premise environment? I just want to make sure as I don't want to annoy my user who is remote to me and I'm now going to have to force him to wipe his device at least once more in the process of fixing this.
Thanks for your help