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alternate usb composite device driver for keyboard in windows 8.1

Hi, the keyboard in windows 8.1 is not working unless I'm in some sort of safe mode.  I see an option when updating drivers to select an alter driver for the device driver that is corrupt but I have no idea where to get a functional keyboard driver.  Please assist.   PS - Ive already went the removal process of driver and it reinstall the crap over and over again.
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snoopaloop
Asked:
snoopaloop
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1 Solution
 
Gerwin Jansen, EE MVETopic Advisor Commented:
Would you like to share some details about the hardware you're experiencing this issue with?
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dbruntonCommented:
What reason do you have for suspecting you have a corrupt driver?

I'd suspect that if the keyboard is working in Safe Mode and not in normal mode then the problem is not with the driver but something else in the system.

I'd look at getting all data off this system and then wiping and reinstalling.
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snoopaloopAuthor Commented:
The usb composite device driver reloads with an exclamation point through it whenever I plug in the keyboard and nothing shows up under "keyboard" for device
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dbruntonCommented:
Does your keyboard have USB ports or a mouse or some other device built into it?

If so try a standard USB keyboard with none of these features and see what that does.
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snoopaloopAuthor Commented:
standard keyboard works when I went to try to restore mode but no restore points were offered.  Does F8 no longer in windows  startup?   Anyway, the keyboard worked in whatever safe mode I had.  I need that standard keyboard to work in "normal" mode
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dbruntonCommented:
If you have a UEFI BIOS then F8 or SHFT-F8 won't work.

See http://www.7tutorials.com/5-ways-boot-safe-mode-windows-8-windows-81

So is this a standard USB keyboard with no other ports or devices attached to it?
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snoopaloopAuthor Commented:
Correct.   The keyboard is a simple dell usb keyboard.  I've brought it back to my office and now it's a basic Logitech USB keyboard.
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dbruntonCommented:
Have a look at this thread

http://www.asyndetic.com/blog/2010/02/06/debugging-usb-device-installation-on-windows/

http://www.sevenforums.com/drivers/263437-usb-composite-device-cannot-find-specified-file.html

Possibly you are missing the usb.inf file but anyway read the threads and see if they are of any help.
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snoopaloopAuthor Commented:
Correction.  It works in normal mode with my standard logitec keyboard but not the Dell wired keyboard in normal mode.  I plugged in a microsoft wireless mouse and keyboard.  It loaded the USB composite Device with an exclamation point through it in device manager.  So that doesn't work.   Basically, any keyboard that loads the USB composite device driver will not work.   The Logitech loads under "keyboards" HID Keyboard Device.
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snoopaloopAuthor Commented:
The usb.inf is not missing from the windows\inf directory
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dbruntonCommented:
OK at this stage it is running and you could either leave it at that or try other possibles.

You could run sfc /scannow and see if any system files are missing.  Have a look at http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html
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snoopaloopAuthor Commented:
I already did that (scannow - no improvement) and the client would probably want his wireless setup to work again.  So I can't simply provide my keyboard and expect him to be happy with the solution.
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dbruntonCommented:
See if you can find the drivers for the keyboard, I presume the system is a Dell.  I imagine they'd be on the Dell website.

It seems there is a driver missing - I don't believe the present one is corrupt - and that Windows is loading the closest one it can find to the missing one.
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snoopaloopAuthor Commented:
Dell has never offered basic keyboard drivers.  That comes standard with the OS.  What does the exclamation mean if the driver is not corrupt?  Will someone provide a link to reinstall the keyboard driver for windows 8.1?
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dbruntonCommented:
I presume this computer is a Dell.  What model is it?

And it is not a keyboard driver that is wanted.  It is a USB composite device driver.

And see http://pcsupport.about.com/od/tipstricks/f/yellowdm.htm
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dbruntonCommented:
And try plugging the Dell and Logitech keyboards in together.  The Logitech might work and you may be able to see the Dell exclamation mark in Device Manager.  If so try and pull the Device Instance Path for the Dell out and do a Google search on that.  

See http://blogs.msdn.com/b/usbcoreblog/archive/2013/11/08/help-after-installing-windows-8-1-my-usb-device-doesn-t-charge-or-it-disconnects-and-reconnects-frequently.aspx for what I mean.  You are only using the link to show how to pull out the Device Instance Path.
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snoopaloopAuthor Commented:
I tried both devices together.  The USB composite device driver still does not work.  The last link is for an HID device.   That device has no issues. So I'm not sure if that article is relevant to this issue.
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snoopaloopAuthor Commented:
Microsoft support downloaded a windows 8.1 ISO on to my computer and ran it.   I'll ask them about the product key when I speak with them again.  I missed what they did there but it prompted for one. There's an option to retain the user profile's data that was selected.  30 min later after the OS refresh, the USB composite device or whatever device masking over it works fine.
I'm running 38 microsoft updates and expecting different results from last time.   The update kill the USB composite device and was the original reason for this problem.  To be cont...
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snoopaloopAuthor Commented:
They gave me a product key to apply to the 8.1 iso if this happens again.  The updates ran again and all were successful.
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snoopaloopAuthor Commented:
No one else offered a solution that resolved my problem
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