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alternate usb composite device driver for keyboard in windows 8.1

Posted on 2014-03-24
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Last Modified: 2014-04-08
Hi, the keyboard in windows 8.1 is not working unless I'm in some sort of safe mode.  I see an option when updating drivers to select an alter driver for the device driver that is corrupt but I have no idea where to get a functional keyboard driver.  Please assist.   PS - Ive already went the removal process of driver and it reinstall the crap over and over again.
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Question by:snoopaloop
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20 Comments
 
LVL 38

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 39951405
Would you like to share some details about the hardware you're experiencing this issue with?
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LVL 49

Expert Comment

by:dbrunton
ID: 39951536
What reason do you have for suspecting you have a corrupt driver?

I'd suspect that if the keyboard is working in Safe Mode and not in normal mode then the problem is not with the driver but something else in the system.

I'd look at getting all data off this system and then wiping and reinstalling.
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LVL 1

Author Comment

by:snoopaloop
ID: 39951579
The usb composite device driver reloads with an exclamation point through it whenever I plug in the keyboard and nothing shows up under "keyboard" for device
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LVL 49

Expert Comment

by:dbrunton
ID: 39951598
Does your keyboard have USB ports or a mouse or some other device built into it?

If so try a standard USB keyboard with none of these features and see what that does.
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LVL 1

Author Comment

by:snoopaloop
ID: 39951621
standard keyboard works when I went to try to restore mode but no restore points were offered.  Does F8 no longer in windows  startup?   Anyway, the keyboard worked in whatever safe mode I had.  I need that standard keyboard to work in "normal" mode
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LVL 49

Expert Comment

by:dbrunton
ID: 39951655
If you have a UEFI BIOS then F8 or SHFT-F8 won't work.

See http://www.7tutorials.com/5-ways-boot-safe-mode-windows-8-windows-81

So is this a standard USB keyboard with no other ports or devices attached to it?
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LVL 1

Author Comment

by:snoopaloop
ID: 39951664
Correct.   The keyboard is a simple dell usb keyboard.  I've brought it back to my office and now it's a basic Logitech USB keyboard.
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LVL 49

Expert Comment

by:dbrunton
ID: 39951709
Have a look at this thread

http://www.asyndetic.com/blog/2010/02/06/debugging-usb-device-installation-on-windows/

http://www.sevenforums.com/drivers/263437-usb-composite-device-cannot-find-specified-file.html

Possibly you are missing the usb.inf file but anyway read the threads and see if they are of any help.
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LVL 1

Author Comment

by:snoopaloop
ID: 39951710
Correction.  It works in normal mode with my standard logitec keyboard but not the Dell wired keyboard in normal mode.  I plugged in a microsoft wireless mouse and keyboard.  It loaded the USB composite Device with an exclamation point through it in device manager.  So that doesn't work.   Basically, any keyboard that loads the USB composite device driver will not work.   The Logitech loads under "keyboards" HID Keyboard Device.
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LVL 1

Author Comment

by:snoopaloop
ID: 39951728
The usb.inf is not missing from the windows\inf directory
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LVL 49

Expert Comment

by:dbrunton
ID: 39951820
OK at this stage it is running and you could either leave it at that or try other possibles.

You could run sfc /scannow and see if any system files are missing.  Have a look at http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html
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LVL 1

Author Comment

by:snoopaloop
ID: 39951929
I already did that (scannow - no improvement) and the client would probably want his wireless setup to work again.  So I can't simply provide my keyboard and expect him to be happy with the solution.
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LVL 49

Expert Comment

by:dbrunton
ID: 39951981
See if you can find the drivers for the keyboard, I presume the system is a Dell.  I imagine they'd be on the Dell website.

It seems there is a driver missing - I don't believe the present one is corrupt - and that Windows is loading the closest one it can find to the missing one.
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LVL 1

Author Comment

by:snoopaloop
ID: 39952252
Dell has never offered basic keyboard drivers.  That comes standard with the OS.  What does the exclamation mean if the driver is not corrupt?  Will someone provide a link to reinstall the keyboard driver for windows 8.1?
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LVL 49

Expert Comment

by:dbrunton
ID: 39952278
I presume this computer is a Dell.  What model is it?

And it is not a keyboard driver that is wanted.  It is a USB composite device driver.

And see http://pcsupport.about.com/od/tipstricks/f/yellowdm.htm
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LVL 49

Expert Comment

by:dbrunton
ID: 39952292
And try plugging the Dell and Logitech keyboards in together.  The Logitech might work and you may be able to see the Dell exclamation mark in Device Manager.  If so try and pull the Device Instance Path for the Dell out and do a Google search on that.  

See http://blogs.msdn.com/b/usbcoreblog/archive/2013/11/08/help-after-installing-windows-8-1-my-usb-device-doesn-t-charge-or-it-disconnects-and-reconnects-frequently.aspx for what I mean.  You are only using the link to show how to pull out the Device Instance Path.
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LVL 1

Author Comment

by:snoopaloop
ID: 39952479
I tried both devices together.  The USB composite device driver still does not work.  The last link is for an HID device.   That device has no issues. So I'm not sure if that article is relevant to this issue.
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LVL 1

Accepted Solution

by:
snoopaloop earned 0 total points
ID: 39976430
Microsoft support downloaded a windows 8.1 ISO on to my computer and ran it.   I'll ask them about the product key when I speak with them again.  I missed what they did there but it prompted for one. There's an option to retain the user profile's data that was selected.  30 min later after the OS refresh, the USB composite device or whatever device masking over it works fine.
I'm running 38 microsoft updates and expecting different results from last time.   The update kill the USB composite device and was the original reason for this problem.  To be cont...
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LVL 1

Author Comment

by:snoopaloop
ID: 39976530
They gave me a product key to apply to the 8.1 iso if this happens again.  The updates ran again and all were successful.
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LVL 1

Author Closing Comment

by:snoopaloop
ID: 39985524
No one else offered a solution that resolved my problem
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