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Outlook for (Outlook 2011) MAC Connection to Exchange 2010

Posted on 2014-03-24
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Last Modified: 2014-05-12
I have one user that uses a Mac Book Air.  Prior to installing SP2 on our Exchange 2010 server he was able to connect to Outlook Anywhere without a problem.  Since the SP2 install Outlook works fine on the LAN but will not connect via Outlook Anywhere.  Any one have any ideas what settings may have changed to cause the problem? He can use Outlook Web Access but that does not give the full funtionality of Outlook.
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Question by:ryacorkas
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Expert Comment

by:rick81
ID: 39952408
as long as your ssl certificate and autodiscovery are configured correctly then the mac should be able to connect.  you may need to look at the macs connection details and compare to a windows machine accessing via outlook anywhere.

also make sure office for mac 2011 is up to date.  to memory they released a service pack a few months back.
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Author Comment

by:ryacorkas
ID: 39986763
Hello Rick81...Thank you for your response.  I had already checked everything you suggested.  Unfortunately I could not find any settings that are incorrect.  I appreciate your trying to help.
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Accepted Solution

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ryacorkas earned 0 total points
ID: 40047900
I changed the server settings to relfect those of our Web mail rather than the settings as reflected on all of our windows PCs and that did the trick.
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Author Closing Comment

by:ryacorkas
ID: 40058452
The server settings on the MAC were set the same as all other PCs on the network, however, this was the only device on the network that would not connect the exchange server using Outlook Anywhere.  I changed the server settings on the MAC to match the settings on our iPhones (Outlook Web Access).  Now, outlook on the MAC will connect remotely.
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