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Posted on 2014-03-24
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Last Modified: 2014-06-11
I have an employee who is using outlook 2007.  When they send an email and pick up to 9 addresses and send the message it sends fine, when I add 10 or more the email is stuck in the outbox and stays there until I delete it.  Any ideas?

Also this happens.  When the user sends an email with more than 10 recipeints it will not go through.  If the user goes to the copier/scanner and scans to himself a pdf file of what he would have wrote in the body of the email he can send to 10 or more recipients.  Makes no sense to me. When he sends to the same people and types info in the subject and body it won't work.  If he FORWARDS the scanned attachment everything works fine.

This is a pop mail server for settings in outlook.
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Question by:mkramer777
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Kimputer earned 2000 total points
ID: 39951899
Usually it should return some error message (human readable) in the extra info tab (when pressing Send and  Receive and that window pops up). It will probably tell you something about some limit (because this way they can limit spam misuse). It also means you can't get around this limit, unless you chanage your pop privider.
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Author Comment

by:mkramer777
ID: 39953308
2 weeks ago this worked fine for this user.  Now all of a sudden it does not.  I have not been contacted that spam settings have changed.  Still does not answer why it works if you send a scanned pdf to more than 10.
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Author Comment

by:mkramer777
ID: 39973406
Here is the error message returned.
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Author Comment

by:mkramer777
ID: 39973407
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Expert Comment

by:Kimputer
ID: 39973441
Connection problems are the worst. Unlike smtp errors (which gives clear error messages and reasons), connection problems could be technical, but also forced by the other side, leaving you totally in the dark.
In this case, since you can reproduce it almost at a 100 percent rate, it's most likely your isp is forcing this disconnection (still most probably some kind of anti spam mechanism).
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Author Comment

by:mkramer777
ID: 39984533
I will check with ISP.  Weird though that when you add an attachment from like a word doc of what you would have said in the body and send it to a group or more than 10 people it will go through.  If you type anything in the subject or in the body of the email and try to send to 10 or more or a group it will not send.
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What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

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