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Outlook wizard has to be run every time certain users log on to Citrix

Posted on 2014-03-24
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Last Modified: 2014-03-31
Recently certain users are having to run the Outlook set up wizard every time they log on to Citrix.  They are existing users.  Nothing has changed on Citrix except for the Microsoft updates.

What could cause this?  We have over 50 users and it is only happening to 3 that I'm aware of.
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Question by:J.R. Sitman
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13 Comments
 
LVL 14

Expert Comment

by:dmwynne
ID: 39952006
Are they getting logged in with temp profiles?
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Author Comment

by:J.R. Sitman
ID: 39952045
I just logged on as one of the users and I didn't get a message that the log on was to a temporary profile.  I did look in the mail setting and there was no mail profile.  I added a profile, logged off and back on and the mail profile was gone.  See attached.
outlook-profile.png
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LVL 14

Expert Comment

by:dmwynne
ID: 39952056
If you click Start when logged in will show Temp for the username or the actual name if the real profile logged in.
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Author Comment

by:J.R. Sitman
ID: 39952078
We use Tricerat Simplify Suite, which lets me manage the users desktops.  I turned it off for this user and did get the temp message from Citrix, however, her name is displayed.  See attachment.
citrix-profile.png
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LVL 14

Expert Comment

by:dmwynne
ID: 39952112
OK, so it is a profile issue.  Need to recreate or find what issue is specific to effected users.
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Author Comment

by:J.R. Sitman
ID: 39952117
In the user folder, the effected users don't have a folder, so how do I delete or recreate their profiles?
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LVL 14

Expert Comment

by:dmwynne
ID: 39952125
Had they ever logged in to this machine before?  Do working users have profiles under users?  Did anyone try to edit the default profile?

Also this thread may be relavent:

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Windows_Server_2008/Q_27208382.html
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Author Comment

by:J.R. Sitman
ID: 39952148
yes, they've logged in for years.  Yes working user have profiles.  I'm the only Admin and I didn't make any changes until yesterday when I install Profile Manager, but the problem existed before that.  
How do you "edit the default profile"
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LVL 14

Accepted Solution

by:
dmwynne earned 2000 total points
ID: 39952178
If they have logged on for years then it's probably not the default profile.  An example of customizing the default profile:

http://support.microsoft.com/KB/973289

If you did not do it explicitly then it probably is not the issue.

Do their profiles show under Computer, Properties, System, Click Advanced Settings, and on the Advanced tab, under User Profiles, click Settings.

You could also look in this key:  HKLM(Hkey_local_Machine)\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList.

Each profile has it's own SID.  When you highlight it on the left the ProfileImagePath on the right shows the path to the user it relates to.  Rename any of the users that are effected to SID.old.  Also any effected users with an SID.bak file should be renamed as well.

Restart and try and login.

This references Vista but applies to Windows 7 and 2008.
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Author Comment

by:J.R. Sitman
ID: 39952216
I tried your solution on 2 of the damaged accounts, both are fixed.  I'm going to leave this open until tomorrow when I can do a few more.

Thanks
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LVL 14

Expert Comment

by:dmwynne
ID: 39967388
Did you ever get to try the fix on other accounts?
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Author Comment

by:J.R. Sitman
ID: 39967540
Sorry I forgot to post.  Yes it worked
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Author Closing Comment

by:J.R. Sitman
ID: 39968029
Thanks for helping.
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