No drive mappings

Can you describe what steps you would take if you receive a call that a Workstation User can Login, but has no drive mappings, in Windows 7?
JojoSantoveniaAsked:
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Scott ThomsonConnect With a Mentor Commented:
Ok let me write this so its easy to follow :)

First is it all drives that do not map or just their personal drive..?

Step 1. can they manually map to the drive location?
- for example \\servername\folder (you might need to get this from another user if you do not already know it)
- If they can then there is nothing wrong with the permissions for the user. you would be more inclined to look at the login script or the login process

Step 2. If you look at your Active directory you will see like in the image below (acive Directory.png) the domain name (in this example Fabricam.com) so you would enter \\fabricom.com\NETLOGON and in here you will see your login script (it could be called anything but normally its login.bat or something)
- Run this script while logged into the machine as the user (they can access this location with their permissions normally) and see if it maps the drive

So the questions specifically i need answered are
1.What drive is being mapped? a personal drive that you see in the profile tab of the users AD profile? or are we talking a network drive?
2. Can the drive be mapped manually when you are logged in as the user?
3. if another user uses this machine does the drive mapping work for them..?

Thanks :)
Active-Directory.png
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KimputerCommented:
Assuming you're in a domain, check if user really has a mapping configured, or a logon script. If one or both are true, check if it's not a user rights issue, where the user doesn't have the right for that share.
You can also run the batch file to see the actual error coming up, so you can follow up on that.
So user issues, rights issues, but also networking issues (check if network/internet is working).
Next steps depend on your findings.
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JojoSantoveniaAuthor Commented:
Network and internet are working, user has rights, and mapping is configured.
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KimputerCommented:
So what happens if you run the logon batch file manually ? Any error message?
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JojoSantoveniaAuthor Commented:
I'm embarrassed to say I don't know how to run the logon batch manually.
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KimputerCommented:
If it's a user drive mapping, there's nothing else to do then when the user is logged in to use a cmd box:

net use drive: \\server\share

If it's a logon script, run it from that location, usually somethign like:

\\server\netlogon\logon.bat

Run those and see if the mapping is created, or what the error is if it's not created.
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englanddgCommented:
Well, first...are the mappings created through a login script?  Or is it the "home folder" in AD that the user is looking for?  Or are they persistent local mappings that have disappeared?
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englanddgCommented:
Kudos @Scott Thompson...

Yes, answer that.
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Scott ThomsonCommented:
Thanks Englanddg ;) i just elaborated what you guys said basically haha
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englanddgCommented:
@Scott Thompson

Yep, but based on this user's previous posts, I'd say he needed that translation, and you did it perfectly.

So, back to OP...answer @Scott Thompson 's post, then we can move on to help you.
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JojoSantoveniaAuthor Commented:
Network Drives are being mapped, and if another user uses the machine it does work.
Drives can be mapped manually.
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Scott ThomsonCommented:
So everything is all good now.?
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Scott ThomsonCommented:
I have a feeling i answered a homework question lol
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englanddgCommented:
@Scott Thomson

Hahaha!
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