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Can you describe what steps you would take if you receive a call that a User can’t login to the domain, but the Network Card (NIC) does not have a green light illuminated?

Posted on 2014-03-24
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Last Modified: 2014-03-24
Windows 7 user.
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Question by:JojoSantovenia
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Kimputer earned 50 total points
ID: 39952041
No green light doesn't have to be an error, because sometimes it's amber/orange (depending on what speed the network is on). No lights is usually a bad thing (of course, if it's a cheap NIC, sometimes there is no LED), and usually you have to check if the drivers are properly installed. Next step is the check if the cabling is correctly installed. If all checks out (for instance, your laptop is working fine on that cable), it's probably a defective NIC, and you have to replace it.
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