• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 329
  • Last Modified:

Can you describe what steps you would take if an Email message was bouncing back to the source sender?

Windows 7, exchange user email address can be sent messages from other computers.
1 Solution
Most helpful would be to read the actual bounce message (including headers) as it provides the most information.
Larry Struckmeyer MVPCommented:
Either call the sender or have them forward the returned message - called a Non Delivery Receipt or NDR, to your private web mail address.  Usually such returns are spelling mistakes or some protocol errors on the side of the sender.
Both have it right.  You'll want to see the NDR yourself.  It generally spells out what the issue is.

"I can't send" user issues I've seen are...

People misspelling names
People using .com instead of .net or whatever extension is correct.
Servers kicking back messages due to various reasons (the sending email has been flagged as a spam account, attachment size or type restrictions, etc...etc...etc...)

Anyhow, all this will be pretty well covered in the NDR.

This is why I like to remote in and see what the user is ACTUALLY doing when they say they can't send.  It's priceless.  They'll often make the same exact mistake over and over again, and blame the computer.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now