Can you describe what steps you would take if an Email message was bouncing back to the source sender?

Windows 7, exchange user email address can be sent messages from other computers.
JojoSantoveniaAsked:
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englanddgConnect With a Mentor Commented:
Both have it right.  You'll want to see the NDR yourself.  It generally spells out what the issue is.

"I can't send" user issues I've seen are...

People misspelling names
People using .com instead of .net or whatever extension is correct.
Servers kicking back messages due to various reasons (the sending email has been flagged as a spam account, attachment size or type restrictions, etc...etc...etc...)

Anyhow, all this will be pretty well covered in the NDR.

This is why I like to remote in and see what the user is ACTUALLY doing when they say they can't send.  It's priceless.  They'll often make the same exact mistake over and over again, and blame the computer.
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KimputerCommented:
Most helpful would be to read the actual bounce message (including headers) as it provides the most information.
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Larry Struckmeyer MVPCommented:
Either call the sender or have them forward the returned message - called a Non Delivery Receipt or NDR, to your private web mail address.  Usually such returns are spelling mistakes or some protocol errors on the side of the sender.
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