Solved

Can you describe what steps you would take if an Email message was bouncing back to the source sender?

Posted on 2014-03-24
3
311 Views
Last Modified: 2014-03-25
Windows 7, exchange user email address can be sent messages from other computers.
0
Comment
Question by:JojoSantovenia
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 35

Expert Comment

by:Kimputer
ID: 39952048
Most helpful would be to read the actual bounce message (including headers) as it provides the most information.
0
 
LVL 22

Expert Comment

by:Larry Struckmeyer MVP
ID: 39952096
Either call the sender or have them forward the returned message - called a Non Delivery Receipt or NDR, to your private web mail address.  Usually such returns are spelling mistakes or some protocol errors on the side of the sender.
0
 
LVL 3

Accepted Solution

by:
englanddg earned 50 total points
ID: 39952122
Both have it right.  You'll want to see the NDR yourself.  It generally spells out what the issue is.

"I can't send" user issues I've seen are...

People misspelling names
People using .com instead of .net or whatever extension is correct.
Servers kicking back messages due to various reasons (the sending email has been flagged as a spam account, attachment size or type restrictions, etc...etc...etc...)

Anyhow, all this will be pretty well covered in the NDR.

This is why I like to remote in and see what the user is ACTUALLY doing when they say they can't send.  It's priceless.  They'll often make the same exact mistake over and over again, and blame the computer.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Downtime reduced, data recovered by utilizing an Experts Exchange Business Account Challenge The United States Marine Corps employs more than 200,000 active-duty Marines with operations in four continents, all requiring complex networking system…
An article on effective troubleshooting
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question