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ex employee mailbox

albeit not an exchange admin myself, what do exchange admins actually do when an employee leaves your organisation, but you need to retain the mailbox on the database server's for a while after. I.e how do you prevent incoming mail to the mailbox, and how do you handle redirecting mail to active employees (or don't you bother).
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pma111
Asked:
pma111
4 Solutions
 
YorickosCommented:
You can disable the user account of the mailbox in AD DS so the user cannot login.
In the mailbox properties / mail flow you can select "forward all incoming mail" to another user inside the organization.

Once there is a little email send to the recipient you can disable the mailbox which will be deleted after 1 month.
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Arjun VyavahareTechnical ConsultantCommented:
Hi,

To retain mailbox on the database you can keep this database in archival and can create transport rule in which you can specify if ex employee email address is available in To or cc then redirect email to active user simple or u can use forward options using ex employee mailbox property.

For Transport rule conditions, refer how to url:

https://www.ihance.com/aacfg.aspx/sample2

I hope this will help you.

Regards,
Arjun
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pma111Author Commented:
does disabling the AD account automatically disconnect the users mailbox?

And does disconnecting the mailbox mean it is no longer receiving incoming mail?
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drothbartCommented:
Users continue to receive email until:

1. Mailbox/user is deleted -OR-
2. Change SMTP address so mail bounces. Also need to remove from internal distribution groups.

If you need to keep the mailbox available, but want no mail to enter it, you can do this:
1. Create a distribution group (called whatever you want) with no members in it.
2. Forward mail from the user that left to that distribution group.
3. Select option to only forward the mail, not keep a copy

Dan
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YorickosCommented:
- No, it does not disconnect the users mailbox.

- Correct, after disconnecting the mailbox you can always connect it again within the retention period of 1 month.
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QlemoC++ DeveloperCommented:
It is also common to implement an autoresponder via OoO telling the sender about the "dead" mailbox, and giving instructions how to proceed.
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