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Cannot open word files over VPN

Posted on 2014-03-25
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Last Modified: 2014-05-14
I have an employee who is connecting to the home office via VPN to our file server (not a firewall VPN).  Everything is fine except when he tries to open a word file from the server, word will not open.  He cannot open word for a few minutes until it times out.  If he opens word and tries to open the file from the server, it crashes word.  He CAN copy the file to his desktop and open and he CAN save it to the server over the VPN.  It is only opening the file over the VPN that fails.

Any thoughts?
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Question by:pgoldwasser
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Expert Comment

by:Emmanuel Adebayo
ID: 39954059
What is the size of the Word doc that you are trying to open over VPN?

Can you check if you can open a small word doc?

Do you have any performance issue with your internet connectivity

Regards
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Author Comment

by:pgoldwasser
ID: 39954086
It is very interesting.  If word is not open, almost any file will open but it will take a while.  a 15K word document took about 30 seconds to open but a 34K file took close to two minutes.  Larger files took much longer.  If word is open however, we get an error message from word that the file could not be opened.

The internet connectivity is pretty fast, abotu 25 Mbps down and 10 up.
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Emmanuel Adebayo earned 500 total points
ID: 39954200
What version of MS Word are you using.? it might be Add-in
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Author Comment

by:pgoldwasser
ID: 39954223
Word 2003 I believe.  I will check for add-ins
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Author Comment

by:pgoldwasser
ID: 39956390
He is using Word 2003 and there are no add-ins.
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