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Acronis Backup and Recovery 10 - Hangs on Running 0%

Posted on 2014-03-25
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Last Modified: 2016-10-27
Hi Guys,

I am running Acronis Backup and Recovery 10. We have 2 different backup tasks.
One runs Monday - Thursday and the second runs on a Friday.

The Friday one is where we have the issue. It hangs on "Running 0%" only way to stop it is to restart the Acronis Managed Machine Service (which won't restart and end up having to use cmd taskkil and then restart) but even after this the next days backups wont run until server is restarted.

The Logs from the Friday backup show nothing...

Each Friday there are 3 entries into the "Log".

First at 7:00:02 pm "Task 'Full backup' was started."
Next at 7:00:02 pm "Task 'Full backup' changed its state from 'idle' to 'running'"
Next at 7:00:04 pm "Priority changed to Low."

The only error ever to show in logs for Friday was a few weeks ago when first set up.

Type:          Error
Date and time: 28/02/2014 7:00:02 PM
Backup plan:   BNE01 Friday Backup.
Task:          Full backup
Code:          11,863,304(0xB50508)
Module:        181
Owner:         pfsadmin@AU
Message:      
  Task 'Full backup' failed: 'Failed to run the task: unexpected conditions.
Additional info:
--------------------
Error code: 110
Module: 9
LineInfo: 652a61e599f14d6a
Fields:
Message: Failed to run the task: unexpected conditions.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields:  code : 2147943726
Message: Logon failure: unknown user name or bad password
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0009006E+0x0000FFF0

I am not sure what "User name or bad password" it could be talking about.

Any help would be very much appreciated.

Cheers
0
Comment
Question by:320adel
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5 Comments
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39954759
See if it can help http://kb.acronis.com/content/1803

1.Uninstall Acronis True Image and all its components through Add or Remove Programs (Start -> Control Panel);
2.Remove the /Program Files/Common Files/Acronis folder;
3.Open Windows Registry Editor (Start -> Run -> regedit) and remove the following subkey:
1.Windows 32 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
2.Windows 64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis

(!) The subkey is Acronis. Do not attempt to remove the whole registry key.

4.Reboot the machine;
5.Reinstall Acronis True Image.
0
 

Author Comment

by:320adel
ID: 39954968
Hi Santosh,

Thanks for your reply.

I am not to sure if that artical can help as its for:

Acronis True Image 11 Home
Acronis True Image Home 2009
Acronis True Image Echo Server for Windows
Acronis True Image Echo Workstation
Acronis True Image Echo Enterprise Server
Acronis True Image for Microsoft Windows Small Business Server

But we have Acronis Backup and Recovery 10.

Also the software is on our domain controller so don't want to be bring the server down unless I really have to.

Cheers
0
 
LVL 13

Accepted Solution

by:
Santosh Gupta earned 2000 total points
ID: 39955370
Hi,,


The credentials under which Acronis Backup & Recovery tries to run the plan are incorrect.

This means you have either provided incorrect credentials or the credentials have changed since the backup plan creation.

pls see the fix.
http://kb.acronis.com/content/26575
0
 

Author Comment

by:320adel
ID: 39957759
Thanks for your help mate.

I am sure I have already set this to be correct.
I will have another go and let you know outcome.

Cheers
0
 

Author Comment

by:320adel
ID: 40052327
Hi Guys,

So update on this.

I checked the credentials and still gave same error.
So i just deleted the plan for now.

Issue I am having now is that the Monday - Thursday backup which was working fine is now fails about an hour after starting, advsing " Failed to read the snapshot" "Not enough storage is available to process this command"


Log Entry Details

Type:          Error
Date and time: 08/05/2014 8:13:09 PM
Backup plan:   BNE01 Mon - Thurs Backup
Task:          Full backup
Code:          66,038(0x101F6)
Module:        1
Owner:         pfsadmin@AU
Message:      
  Operation with partition '0-0' was terminated.
Details:
Read error.

    Error code: 0x70003
    Tag: 0xDF81DA2C74EC501D
Failed to read the snapshot.

    Error code: 0x10C45A
    Tag: 0x14181C22EF45AD46
Unknown status.

    Error code: 0x9
    code = 8 (0x8)
    Tag: 0x2AACB7B2AB852AC
Not enough storage is available to process this command

    Error code: 0xFFF0
    code = 2,147,942,408 (0x80070008)
    Tag: 0xBD28FDBD64EDB8BC
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields:
Message: Operation with partition '0-0' was terminated.
Details:
Read error.

    Error code: 0x70003
    Tag: 0xDF81DA2C74EC501D
Failed to read the snapshot.

    Error code: 0x10C45A
    Tag: 0x14181C22EF45AD46
Unknown status.

    Error code: 0x9
    code = 8 (0x8)
    Tag: 0x2AACB7B2AB852AC
Not enough storage is available to process this command

    Error code: 0xFFF0
    code = 2,147,942,408 (0x80070008)
    Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 3
Module: 7
LineInfo: df81da2c74ec501d
Fields:
Message: Read error.
--------------------
Error code: 50266
Module: 16
LineInfo: 14181c22ef45ad46
Fields:
Message: Failed to read the snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields:  code : 8
Message: Unknown status.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields:  code : 2147942408
Message: Not enough storage is available to process this command
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x000101F6+0x00070003+0x0010C45A+0x00000009+0x00000008+0x0000FFF0+0x80070008
0

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