Removing Old Contacts once disabled in AD
HI There,
not sure if i am driving up a beaten track here however I was wondering if there was a way so that when users are disabled in exchange or Active Directory they can be removed from peoples contacts in there outlook?
Basically when we sync our phones with exchange we add all the address book to the contacts in there outlook so all of the contacts end up on the end users phone.
the issue we have is when someone leaves that phone can be delegated to another staff member, then another etc.
does anyone know of a way we can remove disabled users from staffs contacts so in turn will remove them from the phone?
issue is some staff have around 10 people in there phones for multiple numbers and means they have to delete old contacts one by one.
would be great if there was a way.
not sure if i am driving up a beaten track here however I was wondering if there was a way so that when users are disabled in exchange or Active Directory they can be removed from peoples contacts in there outlook?
Basically when we sync our phones with exchange we add all the address book to the contacts in there outlook so all of the contacts end up on the end users phone.
the issue we have is when someone leaves that phone can be delegated to another staff member, then another etc.
does anyone know of a way we can remove disabled users from staffs contacts so in turn will remove them from the phone?
issue is some staff have around 10 people in there phones for multiple numbers and means they have to delete old contacts one by one.
would be great if there was a way.
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the phone must be caching the contacts.
get a test phone, delete the email account and re-add it. see if the contact are there then.
get a test phone, delete the email account and re-add it. see if the contact are there then.
and if its an iphone and it prompts to keep contacts, say no, delete from phone.
ASKER
Not sure if it is an outlook issue or a phone issue however just checked now at some hidden members that have been hidden for quiet some time now and they are still in the contacts,
they are hidden from the address book however but remain in the contacts,
the way we do it is open up the address book, select all users then right click and go add to contact, from there every now and again our staff do this and click update rather than add to update any existing and add new contacts,
so essentially there is no real automated way for when new starters start to add them into the contacts?
tried the phone thing, still same contacts.
they are hidden from the address book however but remain in the contacts,
the way we do it is open up the address book, select all users then right click and go add to contact, from there every now and again our staff do this and click update rather than add to update any existing and add new contacts,
so essentially there is no real automated way for when new starters start to add them into the contacts?
tried the phone thing, still same contacts.
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do they need to be added into contacts? you cant just view the address from the global address list?
or from new > to (when sending a new email)
or from new > to (when sending a new email)
ASKER
yeah for some reason if we do not add them to the list of contacts they do not show up on the phone,
would be much easier if we could change it to the Global Address Book or something as i think this would eliminate the issues.
would be much easier if we could change it to the Global Address Book or something as i think this would eliminate the issues.
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just as you would have for mail, calendar, etc
ASKER
yeah we use Android and iPhone,
if we dont have the address book copied to the contacts it will not pull down any contacts at all, (with the contacts turned on to sync)
as soon as we add all of the address book to the contacts then we start seeing them show.
if we dont have the address book copied to the contacts it will not pull down any contacts at all, (with the contacts turned on to sync)
as soon as we add all of the address book to the contacts then we start seeing them show.
no sure on android but if you have contacts ON on iphone (under the email account settings) it will sync with the GAL. you might need to wait a few minutes for it to update.
ASKER
sorry Rick i may have misguided,
they do get connected to the GAL for emails etc however am trying to figure out a way as the contacts from the outlook automatically get added to the phone contacts with there numbers etc.
they do get connected to the GAL for emails etc however am trying to figure out a way as the contacts from the outlook automatically get added to the phone contacts with there numbers etc.
im confused. do you have an exchange server?
your computers can see the GAL right?
your computers can see the GAL right?
ASKER
apologies and appreciate your help.
yeah we are using exchange 2010.
yeah can see the GAL, can also email to the GAL (on phone emails) however they do not show up as phone contacts with there numbers etc. until we sync the address book into the specific users contacts.
yeah we are using exchange 2010.
yeah can see the GAL, can also email to the GAL (on phone emails) however they do not show up as phone contacts with there numbers etc. until we sync the address book into the specific users contacts.
ok i just tested this. i have multiple exchange accounts, connected to different exchange servers. i turned contacts on, on one of the accounts, check contacts and didn't appear.
under the contact lists though there is a Groups option in the top left. clicked on that and then that give a tick option for the Exchange GAL. (by default it appears to be unticked) ticked it and all the GAL contacts appeared.
i have an iphone running IOS7.
under the contact lists though there is a Groups option in the top left. clicked on that and then that give a tick option for the Exchange GAL. (by default it appears to be unticked) ticked it and all the GAL contacts appeared.
i have an iphone running IOS7.
actually they didnt show up. i can only select the GAL and search for individual contacts. :(
maybe this is a limited design. hence your issue.
maybe this is a limited design. hence your issue.
hmm i did this with another account (a main account i use) and it pulls in my autocomplete list. same options for GAL. have to go to group and search manually for it.
sorry i gave you incorrect info before. this seems to be the way it works unfortunately.
sorry i gave you incorrect info before. this seems to be the way it works unfortunately.
this link shows searching through the GAL on Iphone.
http://www.colorado.edu/oit/tutorial/exchange-use-global-address-list-gal-apple-mobile-devices
i've looked around and see no solution apart from the workaround you have been doing. copying address book to contacts. which is something you'll have to manually manage.
sorry i cant help more.
unless someone else out there has an idea?
http://www.colorado.edu/oit/tutorial/exchange-use-global-address-list-gal-apple-mobile-devices
i've looked around and see no solution apart from the workaround you have been doing. copying address book to contacts. which is something you'll have to manually manage.
sorry i cant help more.
unless someone else out there has an idea?
ASKER
Thanks for the post, even after we still hide them the contact stays in the end users contacts list.
is there a way to force removal of that contact from that list?