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Exchange admin made a change and need to restart outlook

Posted on 2014-03-26
Medium Priority
Last Modified: 2014-04-05
I have one user that keeps getting the pop up in outlook that the exchange admin made a change and he needs to restart outlook. I tried reinstalling outlook, recreating his profile and set him up am another computer but the message keeps appearing. It's definitely mailbox related but do not know what to run to fix it. This is using Outlook 2013 with Exchange 2013
Question by:jsgrosskopf
  • 6
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LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39955965
try below steps

Close Outlook

   Press Ctrl+Alt+Delete.

    View the Windows Task Manager:

    In Windows Vista/7, click the Start Task Manager button.

    Select the Processes tab.

    Select the wcescomm.exe process.

    Click the End Process button.

     In XP, click the Yes button.

     In Vista/7, click the End Process button.

    Close the Windows Task Manager window.

More info

Author Comment

ID: 39956081
The wcescomm.exe is not running at all. I did not see it in task manager while outlook was running or while outlook was off. This box pop up as soon as you launch the program. I scanned for malware but nothing found....could it be an add-in?
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Author Comment

ID: 39956133
This explains what could be happening but I do not see how to fix it? Do I just move my mailbox to another DB?
LVL 22

Expert Comment

by:Haresh Nikumbh
ID: 39956179
you can try it that, as i do not see this kind of issue is reported for Exchange 2013

Author Comment

ID: 39956234
Just did, nothing popped up yet. I'll wait a couple hours and see. Thanks

Author Comment

ID: 39956468
It appears that this keeps appearing but it only appears when I start outlook. not after that. Apparently this user is a user that does not understand to minimize outlook and exits the program all day long and keeps opening it therefor, the box keeps reappearing to him. It only appears when you start outlook. Not sure if that changes the solution or not. Still happening though

Accepted Solution

jsgrosskopf earned 0 total points
ID: 39966483
I ended up putting a case into Microsoft. We figured out that the we had public folders called out somewhere deep in the ASDI edit. (We do not use public folders). So the outlook kept looking for the public folder that did not exist I guess. We deleted the value and all the errors are gone. Thanks for your suggestions

Author Closing Comment

ID: 39979856
Received solution from Microsoft

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