Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 331
  • Last Modified:

Outlook 2010 fails to display email contents

Hi,
  I have an user that has Outlook 2010. It receives email thru his IMAP account, but when I open an email, it does not display the contents of email.
  I can see Ouutlook1.pst with about 2.5GB of data in his c:\Users\username\My Documents\Outlook Files folder.
  Can you help?

Thanks.
0
sglee
Asked:
sglee
  • 7
  • 5
1 Solution
 
Manjunath SulladTechnical ConsultantCommented:
Have you tried re creating outlook profile ?

There may be chance of Virus.. Update your antivirus and scan completely.

- Manjunath Sullad
0
 
sgleeAuthor Commented:
I am currently creating a PST backup just in case before I begin any troubleshooting.
Re-creating a profile is next step on my list.
0
 
Manjunath SulladTechnical ConsultantCommented:
Ok.. Take a PST backup and recreate profile,  Let us know if that fix the issue.

Also as suggested, Scan the entire computer with updated antivirus.
0
NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

 
sgleeAuthor Commented:
OK. I backup his outlook now.
I created a new profile using my test email account. It received my test email and I was able to open it. Although when I replied to that email, it failed to go out and it is stuck in Outbox now. The test email also failed during the creation of new email/profile too.
Now I know at least this Outlook is capable of receiving emails and displaying contents of it. So the remaining issue is to find out why outgoing mail is failing and create a new profile for that user.

I tried "regsvr32.exe inetcomm.dll", but did not work. It could not find the DLL file.
0
 
Manjunath SulladTechnical ConsultantCommented:
Try reinstalling MS office completely (Uninstall --> Reboot--> install).

And perform Windows update on client.

- Manjunath Sullad
0
 
sgleeAuthor Commented:
SearchProtect by ConduitI just discovered that this computer has SearchProtect by Conduit. I need to get rid of this guy first.
0
 
Manjunath SulladTechnical ConsultantCommented:
Download uninstaller tool and uninstall completely.
0
 
sgleeAuthor Commented:
I removed it from Add/Remove program. I am not aware of "uninstaller" tool.
0
 
sgleeAuthor Commented:
Outlook Data FilesOutlook Data File Folder ListJW Folder List
After further looking into this, I discovered that he has two PST files in one outlook with only one profile called "Outlook"
(1) JW@Lif***.com located in C:\Users\warnoj1\AppData\Local\Microsoft\Outlook
(2) Outlook Data File (DEFAULT) located in C:\Users\warnoj1\Documents\Outlook Files

How can this happen?

Apparently he has most emails in Outlook Data File. Very little in JW@Lif***.com account and it is the emails in JW@Lef*** that he can't open contents from.

If I go to any subfolders in Outlook Data File and open any email, I can see the contents.
But new emails were in JW inbox and he can't see the contents.

How can I combine this into one file?
0
 
sgleeAuthor Commented:
All of sudden now, I can open the contents of emails in JW INBOX.

Maybe removal of those two spyware/malware did the trick???

Anyway I like to know how to merge these two inboxes into one for easier management?
0
 
Manjunath SulladTechnical ConsultantCommented:
You can create a new folder in Default mailbox and move all mails to this folder,

And make this folder as default mailbox, if you have configured any rules > Delete these rule or cross verify again these rules.
0
 
sgleeAuthor Commented:
@ Manjunath Sullad
I am not following you on this.
First, can you explain how this user could have ended up having two separate data PST files in two different folders? I am asking for possible scenarios...
Then I think I would understand your instructions better.
I manage multiple exchange sites and I have not run this this problem ever, so I need some clarity.
According to the user, there is only one email account: JW@life***.com and it is IMAP.
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

  • 7
  • 5
Tackle projects and never again get stuck behind a technical roadblock.
Join Now