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EMC 2010 Initialization error: the following error occurred when retrieving user information

Posted on 2014-03-26
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Last Modified: 2015-05-20
Hello All,
We have an Account Administrator who recently got married and changed her name. Now she is having issues logging in to the Exchange Management Console. She receives the following error:
"Initialization failed. The Following error occurred when retrieving user information for 'Domain\username: The operation couldn't be performed because Domain\Username couldn't be found."

We have tried the following:
Run Repadmin to force synchronization
Reinstalled the EMC using the same patch level and then updated to SP3
Tried to logon to another PC with the EMC on it (New Profile on the machine)
Removed user from Role assignment using ECP and then re-added her
Checked for duplicate SID (it is the same account but i just wanted to make sure nothing funky was happening with SID)

The only thing I have not done that I read else where was to reboot the CAS and/or create a brand new account.

Any ideas?
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Question by:Damon Rodriguez
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Damon Rodriguez earned 0 total points
ID: 40001660
I ended up creating a brand new account to resolve the issue.
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Expert Comment

by:jtomascak
ID: 40788213
I have run in to the exact same issue.  Anyone have any thoughts on this?
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