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HPSIM 7.3 and vmware guests

Posted on 2014-03-26
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Last Modified: 2014-04-12
My vmware guests no longer report logical disk space my reports.  The only vm guest system that I get logical disk space for is my hpsim server.

Is it possible to get this information from my other guests?  I am running HPSIM 7.3
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Question by:asrvwiz
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by:gheist
ID: 39956918
And do physical servers keep reporting disk space/ i.e if problem is with virtualisation OR with monitored system patches...
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by:asrvwiz
ID: 39957168
Yes all physical servers are fine.  Not sure what the HPSIM server has on it that keeps it reporting.
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by:gheist
ID: 39957183
Are vmware tools "Up To Date"
Do you get report with vmware tools updated? and uninstalled?
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by:asrvwiz
ID: 39957241
Yes tools are up to date.  I got the info on the HPSIM server which has the tools installed.
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by:asrvwiz
ID: 39957256
This reporting is through HPSIM, not with vcenter or VMware.
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by:gheist
ID: 39957267
What could be the difference between physical and virtual hosts besides vmware tools? Some patch for windows? Different config? Antiviruses?
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by:asrvwiz
ID: 39957278
I am not sure.  we have very similar servers running the same software that are both physical and virtual.  The physical ones are fine, so it has to be something on the virtual ones.
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by:gheist
ID: 39957307
Maybe HP does not install management agent on non-hp hardware like vmware? So it is blind to disk space?
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Author Comment

by:asrvwiz
ID: 39957633
But it use to work.  HPSIM has no agents on it.  I has the system management home page, and I did try to install that on one guest.  Did not work.
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by:gheist
ID: 39957651
You need windows SNMP service up and running and accessible from HPSIM and localhost to get it working (to get any reports in SMH or SIM)
It is done if you install from hp provisioning CD, but never when installing windows in vmware.
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Author Comment

by:asrvwiz
ID: 39965336
I have SNMP setup on all my vm guests, and SIM can see them.  The issue is the reporting in HPSIM is not pulling the logical disk information.  Like I said before, it use to work and it stopped, even before I built a new SIM server.
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Expert Comment

by:gheist
ID: 39965948
Windows updates come out once a month...
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Author Comment

by:asrvwiz
ID: 39966357
Yes they do.  HPSIM sill works for the logical disk report.
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by:gheist
ID: 39966362
Do you see disk space reported in SMH on those machines?
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by:asrvwiz
ID: 39969197
OK this is really weird.  The report no longer displays SIM, it last worked on 3/25.  In SIM on the system tab of the server under more information, if you click on properties, and go to the status tab, and click on disks, it displays the logical disk information.  I attached a screen shot.  None of my other VM's have the "more information" on the server tab
sim-screen-shot.rtf
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Expert Comment

by:gheist
ID: 39969236
2.7MB RTF woohoo... Try paintbrush
It may signify some database damage in HPSIM - please check
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Author Comment

by:asrvwiz
ID: 39972388
Checked DB for corruption, none found.
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Expert Comment

by:gheist
ID: 39972405
Do you have disk space where databases and logs are?
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Author Comment

by:asrvwiz
ID: 39972782
Yes
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by:gheist
ID: 39972886
It seems that DB grew slower as more data was loaded, and now some queries time out.
Can you adjust query timeout?
Can you check with DBA to log and optimize slow queries?
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Author Comment

by:asrvwiz
ID: 39974800
The queries run just fine.  All the physical servers report disk space.
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Expert Comment

by:gheist
ID: 39974928
So there is a bug in your HP SIM
Check new patches if they pinch in similar issue.
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Accepted Solution

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asrvwiz earned 0 total points
ID: 39982896
No bug in HP SIM  Someone on the ITRC forum answered my question.
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Author Closing Comment

by:asrvwiz
ID: 39995853
This is a paid add-on.
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