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HPSIM 7.3 and vmware guests

Posted on 2014-03-26
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My vmware guests no longer report logical disk space my reports.  The only vm guest system that I get logical disk space for is my hpsim server.

Is it possible to get this information from my other guests?  I am running HPSIM 7.3
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Question by:asrvwiz
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by:gheist
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And do physical servers keep reporting disk space/ i.e if problem is with virtualisation OR with monitored system patches...
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by:asrvwiz
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Yes all physical servers are fine.  Not sure what the HPSIM server has on it that keeps it reporting.
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by:gheist
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Are vmware tools "Up To Date"
Do you get report with vmware tools updated? and uninstalled?
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by:asrvwiz
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Yes tools are up to date.  I got the info on the HPSIM server which has the tools installed.
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by:asrvwiz
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This reporting is through HPSIM, not with vcenter or VMware.
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by:gheist
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What could be the difference between physical and virtual hosts besides vmware tools? Some patch for windows? Different config? Antiviruses?
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by:asrvwiz
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I am not sure.  we have very similar servers running the same software that are both physical and virtual.  The physical ones are fine, so it has to be something on the virtual ones.
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by:gheist
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Maybe HP does not install management agent on non-hp hardware like vmware? So it is blind to disk space?
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by:asrvwiz
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But it use to work.  HPSIM has no agents on it.  I has the system management home page, and I did try to install that on one guest.  Did not work.
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by:gheist
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You need windows SNMP service up and running and accessible from HPSIM and localhost to get it working (to get any reports in SMH or SIM)
It is done if you install from hp provisioning CD, but never when installing windows in vmware.
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by:asrvwiz
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I have SNMP setup on all my vm guests, and SIM can see them.  The issue is the reporting in HPSIM is not pulling the logical disk information.  Like I said before, it use to work and it stopped, even before I built a new SIM server.
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Windows updates come out once a month...
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by:asrvwiz
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Yes they do.  HPSIM sill works for the logical disk report.
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by:gheist
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Do you see disk space reported in SMH on those machines?
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by:asrvwiz
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OK this is really weird.  The report no longer displays SIM, it last worked on 3/25.  In SIM on the system tab of the server under more information, if you click on properties, and go to the status tab, and click on disks, it displays the logical disk information.  I attached a screen shot.  None of my other VM's have the "more information" on the server tab
sim-screen-shot.rtf
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by:gheist
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2.7MB RTF woohoo... Try paintbrush
It may signify some database damage in HPSIM - please check
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by:asrvwiz
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Checked DB for corruption, none found.
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by:gheist
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Do you have disk space where databases and logs are?
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by:asrvwiz
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Yes
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by:gheist
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It seems that DB grew slower as more data was loaded, and now some queries time out.
Can you adjust query timeout?
Can you check with DBA to log and optimize slow queries?
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by:asrvwiz
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The queries run just fine.  All the physical servers report disk space.
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by:gheist
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So there is a bug in your HP SIM
Check new patches if they pinch in similar issue.
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asrvwiz earned 0 total points
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No bug in HP SIM  Someone on the ITRC forum answered my question.
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by:asrvwiz
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This is a paid add-on.
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