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CRM Cloud with Exchange 2010 server

Posted on 2014-03-26
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Last Modified: 2014-04-29
We just rolled out Microsoft Dynamic CRM Cloud Online and we have Exchange 2010 Server.  When we try to email out from CRM it does not go out at all but if we send mail through Outlook that has the CRM addin it works fine, can someone enlighten me please.  I have been on the phone with 2 guys Microsoft and they cannot fix the issue which is a BIG problem.  Thanks
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Question by:PowerC280
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Expert Comment

by:Feridun Kadir
ID: 39956594
In your CRM online, in System settings, email configuration you must select Email router for email processing. Server side synchronization is not supported in CRM  online at present. Then you must install and configure the Email router and set the outgoing method on each users mailbox to Email Router or Server Side Synchronization

or use the CRM Client as you have already done.
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Author Comment

by:PowerC280
ID: 39956820
I am going to try that now and let you know if that works....if it doesn't where do I go from there?
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Author Comment

by:PowerC280
ID: 39956909
Did everything you suggested but still cannot send mail out.  When I test the connection from the email router to exchange it comes by successful.
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Feridun Kadir earned 500 total points
ID: 39957133
Please confirm:
1) Did you configure an outgoing profile for the Email router using the Email Router Configuration Manager?
2) Did you click Approve email address on each users' mailbox record?
3) When you configured the Email Router, did the users show up in the Users and Queues tab?

What status and status reason is shown on the CRM email activity record? (you can use Advanced to create a view on Email Messages with the status and status reason columns).

I might have more questions after your responses - this might take a while to solve.
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Author Comment

by:PowerC280
ID: 39966787
Is there a way to put this on hold....I am having issues with the other technician.  I am trying to get access to Dynamics but is getting resistance.  They still have not fixed the issue, I think the other tech is scared that I will fix the issue with your help.
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LVL 29

Expert Comment

by:Feridun Kadir
ID: 39966846
Sure, just come back to the question when you are ready.
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Author Comment

by:PowerC280
ID: 39967496
Thanks.....
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Author Comment

by:PowerC280
ID: 40031125
After having them go through what you suggested they found that the users where not showing up in the Users and Queues tab.  Things are working now.  Thanks
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