• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 327
  • Last Modified:

CRM Cloud with Exchange 2010 server

We just rolled out Microsoft Dynamic CRM Cloud Online and we have Exchange 2010 Server.  When we try to email out from CRM it does not go out at all but if we send mail through Outlook that has the CRM addin it works fine, can someone enlighten me please.  I have been on the phone with 2 guys Microsoft and they cannot fix the issue which is a BIG problem.  Thanks
0
PowerC280
Asked:
PowerC280
  • 5
  • 3
1 Solution
 
Feridun KadirPrincipal ConsultantCommented:
In your CRM online, in System settings, email configuration you must select Email router for email processing. Server side synchronization is not supported in CRM  online at present. Then you must install and configure the Email router and set the outgoing method on each users mailbox to Email Router or Server Side Synchronization

or use the CRM Client as you have already done.
0
 
PowerC280Author Commented:
I am going to try that now and let you know if that works....if it doesn't where do I go from there?
0
 
PowerC280Author Commented:
Did everything you suggested but still cannot send mail out.  When I test the connection from the email router to exchange it comes by successful.
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
Feridun KadirPrincipal ConsultantCommented:
Please confirm:
1) Did you configure an outgoing profile for the Email router using the Email Router Configuration Manager?
2) Did you click Approve email address on each users' mailbox record?
3) When you configured the Email Router, did the users show up in the Users and Queues tab?

What status and status reason is shown on the CRM email activity record? (you can use Advanced to create a view on Email Messages with the status and status reason columns).

I might have more questions after your responses - this might take a while to solve.
0
 
PowerC280Author Commented:
Is there a way to put this on hold....I am having issues with the other technician.  I am trying to get access to Dynamics but is getting resistance.  They still have not fixed the issue, I think the other tech is scared that I will fix the issue with your help.
0
 
Feridun KadirPrincipal ConsultantCommented:
Sure, just come back to the question when you are ready.
0
 
PowerC280Author Commented:
Thanks.....
0
 
PowerC280Author Commented:
After having them go through what you suggested they found that the users where not showing up in the Users and Queues tab.  Things are working now.  Thanks
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 5
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now