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Exchange 2013 + iPhone Setup

Posted on 2014-03-26
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Last Modified: 2014-03-26
Hi I cant get my emails through to my iPhone.

I run through the setup and I get all ticks and it adds the account all ok.

When I then go to the inbox it says cannot connect to server.

OWA is all working ok and it has been running on this device before.

Anything I can check?

Thanks
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Question by:RedDoorSupplies
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7 Comments
 
LVL 3

Accepted Solution

by:
Winsoup earned 2000 total points
ID: 39956609
Check ADSI Edit for that user that isn't working. They should have an Exchange active sync file that you should see. You can try deleting them if the user doesn't have it installed on any other devices. IF they have multiple devices you'll just have to re-add it on them as well. I have had to do this multiple times before and it works great.
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Author Comment

by:RedDoorSupplies
ID: 39956613
Thanks for that, sorry im not 100% sure where I need to check.

Could you give me a few more details please

Thanks
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LVL 3

Expert Comment

by:Winsoup
ID: 39956619
I was just going to edit my last post but was too late. :)  I was assuming you have access to active directory and everything. Is that correct? Otherwise you'll have to check with your sys admin.
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Author Comment

by:RedDoorSupplies
ID: 39956629
Yes active directory is all working ok, the user can connect via outlook anywhere its just the iPhone that's the issue
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LVL 3

Assisted Solution

by:Winsoup
Winsoup earned 2000 total points
ID: 39956631
In ADSI Edit, it will look similar to Active Directory. Just navigate to the person having the issues. You should see a file like the one I've attached. Delete that and then re-add the email account to the phone.
ADSI-Edit.jpg
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Author Comment

by:RedDoorSupplies
ID: 39956858
Great that, along with a reboot seems to have solved it.

Thanks for that spend a good hour or so scratching my head with that one, its always the simple jobs that cause the problems!!
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LVL 3

Expert Comment

by:Winsoup
ID: 39956998
It usually takes a few minutes after that's deleted for the mail to populate.
No problem, glad to help and good to hear it's working.
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