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Windows live mail has very mysterious problem. Can not open/view messages

Posted on 2014-03-26
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Last Modified: 2014-12-04
I have A customer with a very tricky WLM problem.

The machine is an ASUS K53E notebook with win7(64) HP 4 gig Ram and a harddisk with plenty of space.

WLM 2011 has worked fine for more than a year until a week ago. Apart from the below problem the machine works flawlessly. All Win updates are done, Disk integrity has been checked and everything is fine.

WLM receives mail and stores them properly as .eml files
One can see the mails in the list pane. The preview pane however is empty and if I try to open (double click) on any mail in any folder, the error message: "A problem has occurred -Please try again" shows up.

I have tried to repair Window live mail.
I checked Windows system files with MSC
I checked disk integrity
I tried to repair the wlm database with a MS command line utility that I do not have the name of right now.
I tried to delete the database and backup database file to give wlm a chance to rebuild them.

No luck.

THen I moved all folders with messages to a new location and uninstalled WIndows live.

I reinstalled WIndow live and imported all messages back in. Now to the "Imported messages folder" of course.

The import went well I have the whole message folder structure under the "imported folder". I can see the list of messages, but I STILL GET THE SAME ERROR.

One thing that I noticed was that when I reinstalled, the users mail account was still there, so obviously something remained after the uninstall.

When searching the web, I have noticed that others have similar problems, but I have not found any solution.

I am running out of ideas. Can anybody help?

Best regards
Göran Wester
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Question by:GoranWester
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12 Comments
 
LVL 92

Expert Comment

by:nobus
ID: 39958299
did you try a system restore to a date it was running ok?
can help you out quick !
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Author Comment

by:GoranWester
ID: 39958394
Yes I tried that (I forgot to mention it though) but unfortunately all the updates, uninstalls and installs produced so many restore points that I can no longer get back to the time before the problem happened. I probably should have done the restore first thing, but everything pointed to database corruption in my mind.....
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LVL 92

Expert Comment

by:nobus
ID: 39958629
>>  database corruption in my mind  <<  lol -  you need a shrink then...
since it was ok a week ago, you should be able to pick a date easily?  no?
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Author Comment

by:GoranWester
ID: 39961033
Interestingly enough, the customer is a shrink......... Sorry for the grammar.

I had ten restore points. The oldest was from March 23 2014. Although the problem started before then I did a restore to the oldest restore point but no luck.
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LVL 92

Expert Comment

by:nobus
ID: 39961322
did you try other restore points?  look here how :r
more info on restor ehere :  http://www.sevenforums.com/tutorials/700-system-restore.html
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Author Comment

by:GoranWester
ID: 39961797
Sure I ticked the "Show other restore points"
Before I did I only had one restore point.

I red through the info on the link you gave me. I used option one when I did my system restore.

Could option 2 (Using the disk) give me more restore points?

I have always thought that these two methods are really the same although the disk variety runs under a special mode (Windows PE?)

Thanks for your efforts so far.

Göran
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LVL 92

Expert Comment

by:nobus
ID: 39961991
imo they are the same, just the way go start it is different.
it looks like a problem exists in your mail files

try if it works if you make another user account - or try making  another WLM account, and see if that works, not by importing mails, butt sending a couple to the account
0
 

Author Comment

by:GoranWester
ID: 39962803
Yes it seems worth trying. I will do it tomorrow morning.
0
 

Author Comment

by:GoranWester
ID: 39963699
Hi Nobus and thank you for pointing me in this direction.
I made a new windows user and set up a brand new POP mail account under the new user.
It worked fine. I also imported the old messages to under this user. It also worked fine.

I will now try to clean out the original users email, removing all mail accounts and so on and se if I can get it to work under the original windows user.

I will be back once I have done this.

If you have any tips on how to clean up, I am all ears.

Best regards
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LVL 92

Accepted Solution

by:
nobus earned 2000 total points
ID: 39963761
usually, i start by deleting all that should not be kept : deleted, sent, unwanted, concepts...
and then you have to know what is to be kept - and what not from the IN-box
0
 

Author Comment

by:GoranWester
ID: 40480296
Hi Nobus,

I was sure that I had given you the reward for this issue.

Obviously I had not.

I try to do that now.
Best regards
Göran
0
 
LVL 92

Expert Comment

by:nobus
ID: 40480478
tx for the feedback !
all ok now   :=))
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