Windows live mail has very mysterious problem. Can not open/view messages
Posted on 2014-03-26
I have A customer with a very tricky WLM problem.
The machine is an ASUS K53E notebook with win7(64) HP 4 gig Ram and a harddisk with plenty of space.
WLM 2011 has worked fine for more than a year until a week ago. Apart from the below problem the machine works flawlessly. All Win updates are done, Disk integrity has been checked and everything is fine.
WLM receives mail and stores them properly as .eml files
One can see the mails in the list pane. The preview pane however is empty and if I try to open (double click) on any mail in any folder, the error message: "A problem has occurred -Please try again" shows up.
I have tried to repair Window live mail.
I checked Windows system files with MSC
I checked disk integrity
I tried to repair the wlm database with a MS command line utility that I do not have the name of right now.
I tried to delete the database and backup database file to give wlm a chance to rebuild them.
THen I moved all folders with messages to a new location and uninstalled WIndows live.
I reinstalled WIndow live and imported all messages back in. Now to the "Imported messages folder" of course.
The import went well I have the whole message folder structure under the "imported folder". I can see the list of messages, but I STILL GET THE SAME ERROR.
One thing that I noticed was that when I reinstalled, the users mail account was still there, so obviously something remained after the uninstall.
When searching the web, I have noticed that others have similar problems, but I have not found any solution.
I am running out of ideas. Can anybody help?