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VMware vCenter Storage Monitoring Service

Posted on 2014-03-26
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Last Modified: 2014-04-08
Hello,

The VMware vCenter Storage Monitoring Service has an Alert which states " Unable to  retrieve health data from http://localhost:8080/sms/smService-web/health.xml. I'm not sure what the problem is and I've search for a solution without any luck. The storage view tab is fixed but I still have the alert. Any help would be great.
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Question by:THAFUSE
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LVL 118
ID: 39957409
This ocassionally happnes, try restarting ALL the vCenter Server Services.

You've not made any changes to the Ports, or installed any Web Services using Port 8080 ?
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by:THAFUSE
ID: 39957646
I've tried restarting all services. I did fail to mention I work in a secure environment and  we had to remove all admin rights to the vcenter server services.  To comply to the order and make sure vcenter's service was able to start I used Proces Monitor  and restarting the service to find where it was being denied in the registry and giving it the proper rights. I've been fairly successful except with VMware vCenter Storage Monitoring Service alert showing up. Not sure what else to look at.
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LVL 118
ID: 39957659
Has this ever worked or just stopped working?

Is port 8080 open and responding?
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by:THAFUSE
ID: 39957737
Good question.... I totally forget the  network team did some after hours mainteance last week on that network as the other one is working fine. I will check on that tomorrow.
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Assisted Solution

by:Andrew Hancock (VMware vExpert / EE MVE)
Andrew Hancock (VMware vExpert / EE MVE) earned 500 total points
ID: 39957918
I would check

a. on the host if port 8080 is open
b. try telnet <ip address> 8080
c. in a browser does this page http://localhost:8080/sms/smService-web/health.xml respond ?
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THAFUSE earned 0 total points
ID: 39967376
It appears the web link to  web page was changed.  I compared the c:\program files\vmware\infrastructure\virtualcenter server\extenions\com.vmware.vim.sms\extension.xml file on our other domain (which should be the same) and it didn't show the 8080 port and telnet is disabled in the environment. I changed it back to http://localhost/sms/health.xml; restarted the service and I got all green check marks.... Yes!

Thanks Andrew for talking with me about it.
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by:THAFUSE
ID: 39967413
I've requested that this question be closed as follows:

Accepted answer: 0 points for THAFUSE's comment #a39967376
Assisted answer: 500 points for hanccocka's comment #a39957918

for the following reason:

Reviewing my other domain give me insight into what should be in the xml file.
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by:THAFUSE
ID: 39967406
Sorry, no objection.
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by:THAFUSE
ID: 39967408
no objection
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Author Comment

by:THAFUSE
ID: 39967414
ok
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by:THAFUSE
ID: 39967415
No objection
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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