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how to fix "Activate Office" problem in Office 2013

Posted on 2014-03-26
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Last Modified: 2014-04-24
We purchased Windows 7 Pro with Office 2013 Pro bundled more than 6 months ago.   Windows 7 and Office products were working fine up to a couple days ago.  Now, all of the sudden, whenever I start any office product, Activate Office window appears.  Since I am not sure about email address that is associated with office subscription, I click on the link, "Enter a product key instead."  "Getting your new office ready for you" window appears and says "Hold on, this should only take a few moments."  I waited and waited for more than 3 hours, but it never ends.  Only I could do is End Task from Task Manager.  

Now, I can't use any of office product.  What is the problem and how can i fix this?
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Question by:kg6lfz
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6 Comments
 
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DrTribos earned 350 total points
ID: 39957550
I had the same problem.  I called MS on the phone, I know seems old fashioned right?

The tech told me to reinstall. I did - it did not work.  I called back. The next tech gave me a new key. It worked.

I got the phone number from a MS website.

Hope it works for you.
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Expert Comment

by:John Hurst
ID: 39957612
I had a similar problem (could not renew). I called Microsoft Support and they changed the subscription location. That did work and all is well now.

I also got the number from the website and eventually wound up with Store Support.
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Author Comment

by:kg6lfz
ID: 39959202
I called Microsoft Support.  Since I purchased Office Product more than 6 months ago, they can't give me support free.  The rep told me I have to purchase the support.  Otherwise, they can't help me.  Only free support is to go online or go to community.  Is that so?  Thank you.
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LVL 15

Expert Comment

by:DrTribos
ID: 39959213
Just call again. If you get lucky you get lucky. Otherwise :-(
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Author Closing Comment

by:kg6lfz
ID: 40020909
Microsoft did not help me.  I contacted the vendor I purchased the computer from.  My company had to pay service charge for 4 hrs /$125,00.  But, at least now it works fine.  Expensive fix.  Thank you.
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LVL 15

Expert Comment

by:DrTribos
ID: 40021518
Sorry to hear
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