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Outlook 2010 Rule to forward email doesn't work

Posted on 2014-03-26
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Last Modified: 2016-05-30
My office uses Outlook 2010 for email.  The email is handled in-house on a server running 2010 exchange server.  

My problem is that I have set up a bunch of rules.  They all seem to work, except one rule that is set to forward any messages that come in with the subject "Appointment Requested" and then after it is received it is to forward the message to an email address that is outside our building (a gmail.com address).

The problem is that the forwarding rule does not forward the message.  I have tried different recipient email addresses and nobody has yet received a message that I have sent to be forwarded.

Any ideas of what could be stopping them from coming through?
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Question by:ken_b
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Author Comment

by:ken_b
ID: 39957852
Forgot to ask, where can I set the limit total number of rules to run in exchange?
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Expert Comment

by:Larry Struckmeyer MVP
ID: 39957864
Not sure if you meant the question about the number of rules to replace/augment the question about why one or more rules are not working, but here is an article about the number of rules:

http://support.microsoft.com/kb/886616
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Author Comment

by:ken_b
ID: 39957873
That's interesting, the article that is, but I'm not getting any error messages, just no forwarding.  The article seems to indicate that if I was over my rules quota that I would get a message.  So my question still remains.
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Expert Comment

by:Merete
ID: 39963181
Have you entered the name and address for the email that you want to forward?
then all the addresses to receive it then save rule and apply rule
Can't say if there is a rule for all and any emails you'd need to apply a specific name
Are you saying that when you Forward an email the recipient does not get it?
Instead you could manually CC  carbon copy to all people
What does CC and BCC mean
http://easykey.net/outlook/what-does-to-cc-and-bcc-mean
Reply All
http://www.addictivetips.com/windows-tips/get-reminder-alerts-to-use-reply-all-for-group-emails-in-outlook-2010/
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Accepted Solution

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ken_b earned 0 total points
ID: 39975911
Found out that my problem is caused by a server side security block on all auto forwarding.  Rather than unblock and risk security issues, I am having the sender administer the forward.
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Expert Comment

by:Merete
ID: 39977223
Thank you for the heads up.
Glad to see you solved it.
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