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HP DL380 G5 and black screen after logoff

Posted on 2014-03-27
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Last Modified: 2014-04-07
Hi

We've recently converted a VLS6600 (HP DL380 G5) to server 2012 R2. The server is connected to two disk shelves, MSA20. They are connected with iSCSI with two Smart Array 6400 Controllers.
We are reusing the server and disk shelves for other purposes.

The installation of 2012 R2 went without a hitch.

Had to install the drivers for the Disk Shelves with compatibility for 2008 SP1 x64. Also had to install the Array Configuration Utility as the Smart Storage Administrator can't see the 6400 controllers.

When we log out from the server, the next time when we log in, we only get a black screen with the mouse cursor. It stays like this for about 20 seconds and then we're disconnected without any error message.
We have to reset/restart the server manually or using ILO 2.
If we connect directly to server with a monitor, it's the same thing. Black screen with only the mouse cursor.

We see this Error in the event viewer:
"Event 4005, Winlogon
The Windows logon process has unexpectedly terminated."

From googling, found a couple of tips but which didn't solve the issue
Set "Large Send Offload V2 (ipV4)" to Disabled on NIC
Disabled App Readiness service
Update Firmware, Driver etc. with HP SPP.


Suspecting the Drivers for 6400 Controllers in compatiblity on 2012 R2 could be the culprit, but hoping they're not. Does anyone got a clue on this could be solved, or a nurdge in the right direction ?


Regards.
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Question by:Lenblock
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Expert Comment

by:nobus
ID: 39958420
was the previous OS a 32 bit?  then yes probably the 64 bit drivers are the cause
try older OS 64 bit drivers (2008?)
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Author Comment

by:Lenblock
ID: 39958431
The drivers are supported on Server 2008 SP1 x64, so if it was 32 or 64 bit OS previously shouldn't be an issue.
The server was previously a HP VLS6600 (virtual library system)

Preferably we need to go with Server 2012 R2, as we need to use some of it's functionality.


Regards.
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LVL 92

Expert Comment

by:nobus
ID: 39958634
that's your opinion, not mine.
did you try older ones?
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Accepted Solution

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Lenblock earned 0 total points
ID: 39974302
Installed server 2012 and it seems to have solved the issues.
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Author Closing Comment

by:Lenblock
ID: 39982572
Server 2012 installed without issues, all the drivers were discovered automatically.
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