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Exchange 2010 Fully Patched

Posted on 2014-03-27
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Last Modified: 2016-06-03
We migrated from Exchange 2003 to Exchange 2010 on server 2008 R2 the 2003 Server has not been removed from the environment users are using Outlook 2010 and Outlook 2007, when trying to update users Offline Address Book I get error 0x8004010F The operation failed an object cannot be found
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Question by:compsyssupport
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Expert Comment

by:Ahmed786
ID: 39959022
Below Technet article may be usefull.

http://support.microsoft.com/kb/939765
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Expert Comment

by:stu29
ID: 39959048
Which server does it say the generation server is? (Org config /Mailbox /Offline Address book)

If you hold down the control key while right clicking the Outlook icon in the task bar and run the "Test Email Auto-Configuration" do the results show an error for the OAB?

You may need to rebuild the OAB in Exchange,

http://social.technet.microsoft.com/wiki/contents/articles/7725.how-to-quick-rebuild-exchange-2010-offline-address-book.aspx
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Author Comment

by:compsyssupport
ID: 39959394
The generation server is Exchange 2010 server, I have checked every setting and all looks good I am a bit stumped
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Expert Comment

by:stu29
ID: 39959440
Take a read through this link (http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_5064-9-Steps-to-end-OAB-nightmares.html).  It will help you force a rebuild of your OAB.  be patient with both the rebuild, and also forcing Outlook to update.  It may error our the first few time, even take a reboot to get it to update if it is stubborn.
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Author Comment

by:compsyssupport
ID: 39959613
Hi Stu29 the article is great but I ran into a snag.

When I run this command while rebuilding the OAB 'Get-OfflineAddressBook | Set-OfflineAddressBook -VirtualDirectories "<CASServerName>\oab (default web site)"' all I get at the EMC is >> 
and it just sits there
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LVL 9

Expert Comment

by:stu29
ID: 39959708
You have to interpret the command after you verify where your virtual directories are in IIS.  Open IIS and check where your oab directory resides .. is it under the Default website or somewhere else

Example:
Set-OfflineAddressBook -VittualDirectories "Exchange01\OAB (Default Web Site)"
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Author Comment

by:compsyssupport
ID: 39959840
Hi Stu29,
All the commands ran without errors but the OAB folder was not recreated, I have re-run all the commands 3 times without success.
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LVL 9

Expert Comment

by:stu29
ID: 39959887
try to restart IIS
The open up IIS manager
Navigate to the default website
Is there a oab folder?
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Author Comment

by:compsyssupport
ID: 39959918
There is a folder in IIS and I have restarted IIS without success I have attached 2 Screen shots
OAB-Error.PNG
OAB-in-IIS.PNG
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Accepted Solution

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stu29 earned 500 total points
ID: 39959950
OK .. try restarting the MS Exchange File Distribution service and the system attendant service.
Go in to ESM and right click on your OAB under Org config/Mailbox and select Update.  See if this works for you.

if not, try building another OAB to test with and see it that one will show up
http://blog.techmaniac.in/rebuilding-exchange-2010-oab-offline-address-book/
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LVL 1

Author Comment

by:compsyssupport
ID: 39959952
Hi Stu29,
Update, the folder has finally re-generated and the OAB error on the OAB Properties page is gone, I will wait another 15 minutes and check Outlook and see if the problem has been resolved, thanks for you help with this issue.
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