Link to home
Start Free TrialLog in
Avatar of compsyssupport
compsyssupportFlag for Canada

asked on

Exchange 2010 Fully Patched

We migrated from Exchange 2003 to Exchange 2010 on server 2008 R2 the 2003 Server has not been removed from the environment users are using Outlook 2010 and Outlook 2007, when trying to update users Offline Address Book I get error 0x8004010F The operation failed an object cannot be found
Avatar of Ahmed786
Ahmed786
Flag of India image

Below Technet article may be usefull.

http://support.microsoft.com/kb/939765
Which server does it say the generation server is? (Org config /Mailbox /Offline Address book)

If you hold down the control key while right clicking the Outlook icon in the task bar and run the "Test Email Auto-Configuration" do the results show an error for the OAB?

You may need to rebuild the OAB in Exchange,

http://social.technet.microsoft.com/wiki/contents/articles/7725.how-to-quick-rebuild-exchange-2010-offline-address-book.aspx
Avatar of compsyssupport

ASKER

The generation server is Exchange 2010 server, I have checked every setting and all looks good I am a bit stumped
Take a read through this link (https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_5064-9-Steps-to-end-OAB-nightmares.html).  It will help you force a rebuild of your OAB.  be patient with both the rebuild, and also forcing Outlook to update.  It may error our the first few time, even take a reboot to get it to update if it is stubborn.
Hi Stu29 the article is great but I ran into a snag.

When I run this command while rebuilding the OAB 'Get-OfflineAddressBook | Set-OfflineAddressBook -VirtualDirectories "<CASServerName>\oab (default web site)"' all I get at the EMC is >> 
and it just sits there
You have to interpret the command after you verify where your virtual directories are in IIS.  Open IIS and check where your oab directory resides .. is it under the Default website or somewhere else

Example:
Set-OfflineAddressBook -VittualDirectories "Exchange01\OAB (Default Web Site)"
Hi Stu29,
All the commands ran without errors but the OAB folder was not recreated, I have re-run all the commands 3 times without success.
try to restart IIS
The open up IIS manager
Navigate to the default website
Is there a oab folder?
There is a folder in IIS and I have restarted IIS without success I have attached 2 Screen shots
OAB-Error.PNG
OAB-in-IIS.PNG
ASKER CERTIFIED SOLUTION
Avatar of stu29
stu29
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Hi Stu29,
Update, the folder has finally re-generated and the OAB error on the OAB Properties page is gone, I will wait another 15 minutes and check Outlook and see if the problem has been resolved, thanks for you help with this issue.