Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

SBS 2011 Essentials: "Your Office 365 password is not the same as your Windows password"

Posted on 2014-03-27
3
Medium Priority
?
887 Views
Last Modified: 2014-04-08
I'm receiving alerts from an SBS 2011 Essentials Server for some users: "Your Office 365 password is not the same as your Windows password".

I've checked the Office 365 tab on the SBS Dashboard, to ensure that it's "talking" to Office 365, and sure enough it's able to read the Organisation details, Subscription details etc.  I assume this means that the server has an up-to-date administrator account / password for Office 365.

So I'm puzzled as to why the password sync issue is occurring.  As far as I understand it, when a user changes their on-premise domain password, the server connects to the Office 365 service and changes the user's O365 password to match.

The users are correctly linked to their Office 365 accounts in the Users tab of the SBS dashboard.

So why should this be happening?  Might a user have changed their O365 password independently via the O365 portal or OWA?  What would happen if they did - would the server change it back to match their on-premise domain password again?

Finally (I'll avoid adding a fourth question to the preceding paragraph), the most important question: how can I make this work properly and stop generating alerts?
0
Comment
Question by:wakatashi
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 43

Expert Comment

by:Vasil Michev (MVP)
ID: 39959770
Perhaps they changes the password in Office 365, or the new password didnt comply with the O365 policy. Check this article and the references within for more info:

http://support.microsoft.com/kb/2652040
0
 
LVL 1

Accepted Solution

by:
wakatashi earned 0 total points
ID: 39975604
Thanks Vasil.  I checked with the users, and it turns out that they changed their domain password on their PC rather than directly changing their Office 365 via the Web interface.

I got them to check that they could restart the PC and log on successfully with their new password (they could), and that they could access their mailbox at https://mail.office365.com using their new password also (they could).  So it looks as if despite the alerts I was getting from the server, the password syncing mechanism is working after all.

However, dialog boxes have been appearing several times per day for each user, prompting for credentials.  I got them all to rerun the Office 365 Desktop Setup, and this has solved the problem.  The users are no longer being prompted to reauthenticate, and the server's no longer sending alerts about out-of-sync passwords.
0
 
LVL 1

Author Closing Comment

by:wakatashi
ID: 39985527
More troubleshooting led to more information, with which I was able to solve this myself.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is my first article on Expert Exchange on the Manual Method of Exporting Office 365 Mailboxes to PST format by using the eDiscovery mechanism of Office. Hope you will enjoy the article.
There are times when we need to generate a report on the inbox rules, where users have set up forwarding externally in their mailbox. In this article, I will be sharing a script I wrote to generate the report in CSV format.
Microsoft Office Picture Manager has a Picture Shortcuts pane that shows a list with the Recently Browsed folders. While creating my video Micro Tutorial here at Experts Exchange showing How to Install Microsoft Office Picture Manager in Office 2013…
A company’s greatest vulnerability is their email. CEO fraud, ransomware and spear phishing attacks are the no1 threat to a company’s security. Cybercrime is responsible for the largest loss of money to companies today with losses projected to r…

722 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question