Fields in ACT retain data from previous contact when using lookup facility
Posted on 2014-03-27
We have a large ACT! 2013 premium database (70,000 contacts) running off a dedicated server. We have around 40 users logged simultaneously into this database.
1 user has an issue whereby randomly he will be doing a contact look up and all fields populate correctly apart from one which retains the info from the previous contact. In each instance of this occuring it is the Date Of Birth field that is the issue. I have not been able to find anything relating to this on the ACT KBs, though it could be a machine performance issue.
The user is running Windows XP SP3 with 2GB RAM and 3GHz processor - however he has swapped machines at least twice over the last couple of months and this issue has apparently been happening for six months.
He is the only user out of 40 affected in this way and I am at a loss as to how to trouble shoot - the only constant is this user and I'm wondering if there could be a corruption in his personal ACT database which sits in his redirected folder on our server? If this is a possibility how does one address it as I don't believe the ACTdiage.exe allows checking a personal file.