Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Cisco  Jabber issue - unable to see presence of some users by some users.....

Posted on 2014-03-27
3
Medium Priority
?
9,190 Views
Last Modified: 2014-05-24
We have implemented an on-premises version of Cisco Jabber which we use for presence and chat etc.
In general it works fine, but for several users they are unable to connect to certain individuals, who are indicated as being offline. Others are able to see presence and connect to the same user. Also if the 'bad' user initiates a  chat their presence is indicated and they can be added as a contact.

As this is isolated to certain individuals connecting with certain others it really looks like some (but not all) are detecting an incorrect/invalid user account.

This does not appear to be a server/AD issue as different people have different results. It is almost like the client is detecting a contact on the individual PC and trying to use the first it finds (although we are pointing to our user OU in AD).

Has anyone witnessed this issue and know of a fix?
0
Comment
Question by:agradmin
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 4

Expert Comment

by:jplagens
ID: 40011931
I don't know if I had this exact issue, but I did have something very similar.  After hours upon hours of troubleshooting and researching the issue I ran across a workaround that worked for me.

scenario:  Person A logs into Jabber and cannot see the presence of Person B or add them to their contact list.

On Person A's computer:  Go into their Outlook contacts and find Person B.  If Person B is not there add them.  When you add them you have to populate the following fields: First Name, Last Name, email address, business phone number, AND IM Address.  Yes IM address.  This field can be literally be ANY value but it must be poplulated with something.  I ended putting the email address in the IM address.  

After you add/modify the contact, the next step is to log out of Jabber and exit the program.  Than start the program again and log back in.

The key to the entire operation is to populate the IM address and to log out and back into Jabber.

I hope this helps.
0
 
LVL 1

Accepted Solution

by:
agradmin earned 0 total points
ID: 40075028
3rd party vendor discovered the issue - Jabber was looking at the GAL for contacts so a modified .xml file was created (Cisco support) to ensure Jabber consulted Active Directory first.
Once this is done we have to clear the Jabber cache on affected PC's and go through the enrollment process once again.
0
 
LVL 1

Author Closing Comment

by:agradmin
ID: 40088105
Fix provided by Cisco support
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes we have such a need to use two Skype accounts, for example, you may have a personal and a business account that you want to keep separate. By default, Skype can be run only once. Attempting to start it a second time fails. However, we …
As companies replace their old PBX phone systems with Unified IP Communications, many are finding out that legacy applications such as fax do not work well with VoIP. Fortunately, Cloud Faxing provides a cost-effective alternative that works over an…
The goal of the tutorial is to teach the user how to instant message and make a video call in Skype.
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…
Suggested Courses

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question