ipsec600
asked on
Repeated notification for booking cancellation meeting request.
For booking meeting from outlook, we have integrated third party software with exchange 2010, and suddenly some users are started to receive repeated email notifications when they cancel any meeting request, and it is occurring for recurrence meeting cancellation request,
When we book a meeting through that third party software, we are receiving booking confirmation as a single email and which is expected, but when we cancel that meeting from outlook, some users are receiving repeated email notification( 3 to 4 emails) instead of single booking cancellation email.
In this regard, while we logged a support case with software vendor, they are suggesting to check exchange server which might be causing the issue. Appreciate if you please advise me, what can be investigated in the exchange servers. Or any workaround to isolate and investigate for the affected users.
When we book a meeting through that third party software, we are receiving booking confirmation as a single email and which is expected, but when we cancel that meeting from outlook, some users are receiving repeated email notification( 3 to 4 emails) instead of single booking cancellation email.
In this regard, while we logged a support case with software vendor, they are suggesting to check exchange server which might be causing the issue. Appreciate if you please advise me, what can be investigated in the exchange servers. Or any workaround to isolate and investigate for the affected users.
Md. Mojahid
Have you apply any rules or police and also check virus on client computer.
ASKER
Hello Md. Mojahid, thanks for your reply.
No I have to applied any rules or policy recently, and performed full scan on the workstations but no virus found. Could you please help to know what are the issues i can check in exchange servers to investigate further.
No I have to applied any rules or policy recently, and performed full scan on the workstations but no virus found. Could you please help to know what are the issues i can check in exchange servers to investigate further.
ASKER
Hello Md. Mojahid, I have performed couple of test recurring meeting request and tried with booking cancellation, and it perfectly worked for me , can you please advise what can be done for the affected users please.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
After investigating message header of the email, it is found that recurring meeting requests were generated from the application end not from the exchange server.