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Repeated notification for booking cancellation meeting request.

Posted on 2014-03-27
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Last Modified: 2014-05-04
For booking meeting from outlook, we have integrated third party software with exchange 2010, and suddenly some users are started to receive repeated email notifications when they cancel any meeting request, and it is occurring for recurrence meeting cancellation request,

When we book a meeting through that third party software, we are receiving booking confirmation as a single email and which is expected, but when we cancel that meeting from outlook, some users are receiving repeated email notification( 3 to 4 emails) instead of single booking cancellation email.

 In this regard, while we logged a support case with software vendor, they are suggesting to check exchange server which might be causing the issue. Appreciate if you please advise me, what can be investigated in the exchange servers. Or any workaround to isolate and investigate for the affected users.
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Question by:ipsec600
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Expert Comment

by:Md. Mojahid
ID: 39960804
Have you apply any rules or police and also check virus on client computer.
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Author Comment

by:ipsec600
ID: 39962408
Hello Md. Mojahid, thanks for your reply.
No I have to applied any rules or policy recently, and performed full scan on the workstations but no virus found. Could you please help to know  what are the issues i can check in exchange servers to investigate further.
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Author Comment

by:ipsec600
ID: 39966746
Hello Md. Mojahid, I have performed couple of test recurring meeting request and tried with booking cancellation, and it  perfectly worked for me , can you please advise what can be done for the affected users please.
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Accepted Solution

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ipsec600 earned 0 total points
ID: 40030704
I have checked message head of each email and noticed that all the emails are being generated from the application, so I guess the issue could be related to the meeting room booking application, for that requested vendor to investigate the issue, and nothing wrong at the exchange end.
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Author Closing Comment

by:ipsec600
ID: 40040161
After investigating message header of the email, it is found that recurring meeting requests were generated from the application end not from the exchange server.
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