Solved

Repeated notification for booking cancellation meeting request.

Posted on 2014-03-27
5
337 Views
Last Modified: 2014-05-04
For booking meeting from outlook, we have integrated third party software with exchange 2010, and suddenly some users are started to receive repeated email notifications when they cancel any meeting request, and it is occurring for recurrence meeting cancellation request,

When we book a meeting through that third party software, we are receiving booking confirmation as a single email and which is expected, but when we cancel that meeting from outlook, some users are receiving repeated email notification( 3 to 4 emails) instead of single booking cancellation email.

 In this regard, while we logged a support case with software vendor, they are suggesting to check exchange server which might be causing the issue. Appreciate if you please advise me, what can be investigated in the exchange servers. Or any workaround to isolate and investigate for the affected users.
0
Comment
Question by:ipsec600
  • 4
5 Comments
 
LVL 12

Expert Comment

by:Md. Mojahid
ID: 39960804
Have you apply any rules or police and also check virus on client computer.
0
 

Author Comment

by:ipsec600
ID: 39962408
Hello Md. Mojahid, thanks for your reply.
No I have to applied any rules or policy recently, and performed full scan on the workstations but no virus found. Could you please help to know  what are the issues i can check in exchange servers to investigate further.
0
 

Author Comment

by:ipsec600
ID: 39966746
Hello Md. Mojahid, I have performed couple of test recurring meeting request and tried with booking cancellation, and it  perfectly worked for me , can you please advise what can be done for the affected users please.
0
 

Accepted Solution

by:
ipsec600 earned 0 total points
ID: 40030704
I have checked message head of each email and noticed that all the emails are being generated from the application, so I guess the issue could be related to the meeting room booking application, for that requested vendor to investigate the issue, and nothing wrong at the exchange end.
0
 

Author Closing Comment

by:ipsec600
ID: 40040161
After investigating message header of the email, it is found that recurring meeting requests were generated from the application end not from the exchange server.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you irritated by repeating emails issue in Microsoft Outlook 2016 after recent update ?  Lets’ see how to resolve and prevent duplicate emails in the Outlook 2016 using some simple techniques.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles from a Windows Server 2008 domain controller to a Windows Server 2012 domain controlle…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question