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Exchange 2010 Public Folder permission not taking effect when adding new users.

I have added a new user and garnted him the Editor right in Exchange public folder management console but the change is not reflecting in the users outlook 2010 client. Normally the change on the server should take 2 hours but even after 2 days has gone by the permission for the public folder in the user's outlook client continue to display "Author" and not "Editor". I have even tried removing the the permission and adding it via exchange management shell but still not reflecting the change in the outlook client.
I have 2 DCs and 2 mailbox exchange mailbox servers. Both exchange and one DC are virtual servers.


Regards,

LealIT
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LealIT
Asked:
LealIT
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1 Solution
 
Simon Butler (Sembee)ConsultantCommented:
If you look at the properties of the public folder from another user who has permissions, what does that show?

Simon.
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LealITAuthor Commented:
Other user who have permission of "Editor"
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Simon Butler (Sembee)ConsultantCommented:
You need to use someone who has Owner permission, which will show you all of the permissions. If you just look at another user who has less than owner then all you see is their own permissions.

Simon.
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LealITAuthor Commented:
I Did give the permission using the domain admin account which is also the owner of the public folder. All other user that were explicitly  granted permission have editor permission. Anyboby else not explicitly granted permission have Author permission.
Now all existing users that appear in the permission list in PFMC have Editor permission when checked in their outlook client.
Now i have given same permission to a new recruit on the server but that is not reflecting on the client outlook 2010.


Hopes its a bit clearer now.
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Simon Butler (Sembee)ConsultantCommented:
I know exactly what you did.
What I want you to do is look at the permissions of the folder through Outlook with a user who has Owner permissions. That will confirm if the permission is being seen by the clients correctly. The key bit here is to look at the folder with OUTLOOK, not public folder management tools on the server.

Simon.
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LealITAuthor Commented:
Ok cool and resolved but i'm not grasping the concept here.

So i log on to a pc with the account is the owner of the public folder and under permission i could see permissions for all the users except the new ones that i added on the Exchange Public folder management console.
It was only after i added the user there with the account of the owner of the Public folder and then checked it on the user's outlook that the permission got applied. This was instantaneous.

I followed the technet article below to add permission but the article describes giving the permission on EXchange server PFMC and does not anything about completing the permission assignment in outlook.
http://technet.microsoft.com/en-us/library/aa998834(v=exchg.141).aspx


So was i going at it the wrong way?

I mean should i have just given the permission in outlook with the account of the owner and not even touch the permission on the exchange server or both is required?


I hope you can shed some light about the above cause technet did not seem to have gone the additional mile explaining this.


Thanks for your promt response.


Regards,

LealIT
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Simon Butler (Sembee)ConsultantCommented:
I rarely, if even assign permissions using Exchange. I do almost all public folder management tasks through Outlook, including the creation of the public folder and then the assignment of the permissions. The main reason I do that is because I can then create the different types of folders.

However, the article you have posted is correct, and that process should have worked. Do you have multiple public folder databases at all? It could be a replication delay.

It may also be a problem with the folder itself, check if you can use PF management console to assign permissions on other folders.

Simon.
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LealITAuthor Commented:
Hi Simon,

Yes we do have multiple public folder databases. I have attached a snapshot of my public folders database replication setting.  When the option to "use public folder database replication scheduled is ticked" they dropdown menu for selecting the time for replication displayed Never Run and is grayed out.

Should this option be unticked and a replication time ie: "always run" be selected?

I will also try applying permissions with the PF management console to assign permissions on other folders like you suggested so a to know if the problem is with the folder itself.

I will post my findings once done.



Regards,


LealITpublic folder database replication setting
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Simon Butler (Sembee)ConsultantCommented:
You need to look at the properties of the public folder database itself.
That is the "master" replication setting, which should ideally be set to always run.

Simon.
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LealITAuthor Commented:
Hi Simmon,

I have set the replication on all my public folders to "always run" and after also tried applying permissions with the PF management console to assign permissions on other folders like you suggested so a to know if the problem is with the folder itself.
I have the same issue with as before, the permission set on the PF management console does not reflect in the client outlook.
If i assign the same permission in outlook with the owner account the permission is assigned instantly.

Since the permission applied instantly in outlook but not in the PFMC, i thinking that there is something else broken in my public folder other that replication.

Any ideas how i could fix my PFMC permission assignment issue?
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Simon Butler (Sembee)ConsultantCommented:
This isn't a problem I have seen.
You need to check whether it applies to another user logging in to the Exchange server with the correct permissions. That will confirm if it is a problem with the user profile or the tool. If it happens with someone else then it might be a tool issue.

Is the server fully up to date?

Simon.
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