Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Japanese Characters Don't Display Properly on Some Cell Phones

Posted on 2014-03-28
3
188 Views
Last Modified: 2014-04-20
We currently host a website that doesn't display Japanese characters properly on certain cell phones - the Japanese call them "feature phones".

The web farm is a group of several Windows 2008R2 web servers running IIS 7.5. They sit behind an F5 LTM load balancer.

The confusing part is that when the same phones connect to our public-facing test environment, the characters display properly.

The test environment is also a 2008R2 Web Server - IIS 7.5 - behind the same F5 LTM.

The web team says that the code for this application is the same on both test and production, so they're looking to me to troubleshoot the web servers.

I don't even know where to start with this as I have no experience with foreign language on a web server.

Any thoughts or direction is welcome!
0
Comment
Question by:slhbsm
  • 2
3 Comments
 
LVL 39

Expert Comment

by:Aaron Tomosky
ID: 39964128
I also have no foreign language experience, but when web servers act different, it's usually a plugin/module for IIS that not setup or installed.
Here is one place to look, or it's easier if you used the web matrix installer as that will have a list
http://www.iis.net/configreference/modules
0
 

Accepted Solution

by:
slhbsm earned 0 total points
ID: 40001694
The issue turned out to be related to SSL. Once we turned off the SSL redirect for the site, and tested on HTTP, the issue on mobile phones went away.
0
 

Author Closing Comment

by:slhbsm
ID: 40011173
Solution provided
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article we will discuss all things related to StageFright bug, the most vulnerable bug of android devices.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
This tutorial will show how to push an installation of Backup Exec to an additional server in both 2012 and 2014 versions of the software. Click on the Backup Exec button in the upper left corner. From here, select Installation and Licensing, then I…
This tutorial will give a an overview on how to deploy remote agents in Backup Exec 2012 to new servers. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as connecting to a remote Back…

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question