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Japanese Characters Don't Display Properly on Some Cell Phones

Posted on 2014-03-28
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Last Modified: 2014-04-20
We currently host a website that doesn't display Japanese characters properly on certain cell phones - the Japanese call them "feature phones".

The web farm is a group of several Windows 2008R2 web servers running IIS 7.5. They sit behind an F5 LTM load balancer.

The confusing part is that when the same phones connect to our public-facing test environment, the characters display properly.

The test environment is also a 2008R2 Web Server - IIS 7.5 - behind the same F5 LTM.

The web team says that the code for this application is the same on both test and production, so they're looking to me to troubleshoot the web servers.

I don't even know where to start with this as I have no experience with foreign language on a web server.

Any thoughts or direction is welcome!
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Question by:slhbsm
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Expert Comment

by:Aaron Tomosky
ID: 39964128
I also have no foreign language experience, but when web servers act different, it's usually a plugin/module for IIS that not setup or installed.
Here is one place to look, or it's easier if you used the web matrix installer as that will have a list
http://www.iis.net/configreference/modules
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Accepted Solution

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slhbsm earned 0 total points
ID: 40001694
The issue turned out to be related to SSL. Once we turned off the SSL redirect for the site, and tested on HTTP, the issue on mobile phones went away.
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Author Closing Comment

by:slhbsm
ID: 40011173
Solution provided
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