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New emails not coming in at top of inbox, when mail is sorted by categories.

Posted on 2014-03-28
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Last Modified: 2014-04-03
Background:
We have users using two different environments, while they still have access to both. We have users running Citrix from Windows 7 Local and we also have users on our Virtual Desktop Interface. Our local Windows 7 Citrix is office 2007, while our Virtual Desktop is office 2010.

From my understanding of just how outlook works, if you have your inbox view setup up by categories, and you receive a new email; that email will not be at the top of the inbox because it's coming in as un-categorized. After running tests in both environments (Outlook 2007/Citrix and Outlook 2010/VDI) I was able to determine that when new mail comes in, it is un-categorized, therefore it would not show at the top of the inbox. You still get the notification that a new email message has arrived and the number next to your inbox increases to show that another email has arrived and is unread.

I have a user saying that in the past they were able to set their mail by category and whenever a new email came in it would come in at the top of the inbox even though it did not have a category. This instance was in our Citrix--outlook 2007 environment. Could this statement be held true in either outlook 2007 or outlook 2010?...And if so, How would one go about making this happen.
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Question by:SEHelpdesk
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Adam Brown earned 2000 total points
ID: 39962319
You can do that by changing the ordering of the categories. Click the "A on top" column and it will reverse the ordering, putting uncategorized emails at the top of the inbox and categorized ones below it. Each category is sub-ordered by date, so the newest email in each category will go to the top of the category section, with (none) being on top of the categorized sections.
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Author Closing Comment

by:SEHelpdesk
ID: 39975839
This is one thing that I had in mind, but I just wanted to confirm that this is the only route to go. Thanks for the timely response.
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