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Need to create separate email profiles for Outlook 2010 in Windows 7

Posted on 2014-03-28
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Last Modified: 2014-11-12
I just started a new contract job and the company runs Outlook Exchange Server for company email, calendar, tasks, etc. Since I'm currently using my personal laptop while working on site (3-4 days per week), I have set up a separate user profile (desktop identity) for work-related programs and folders, as well as email access (Exchange Server).

The problem now is Outlook 2010 is trying to load the Exchange Server account by default when ever I log on to my personal user/desktop profile. For my personal desktop profile, I have a POP email for consulting purposes and Google Gmail set up for IMAP.

1.) Can I create two separate email profiles and simply be prompted to choose from "home" and "work" email profiles?

2.) Is this process same as configuring Outlook to prompt for a profile at Startup?

I've followed the "Control Panel > Email > Show Profiles > Prompt for a profile to be used" instructions, rebooted. After restarting the laptop and opening Outlook, the program tries to load the profile, but I am still getting an error: "Connection to Exchange is unavailable. Outlook must be online or connected to complete this action."

I have set this up successfully for a few of my clients running Outlook to download POP/IMAP email, but never before running on MS Exchange.

I would like access to both my "home" and "work" emails, so I can communicate with my employer on days when out of the office.

Any help would be greatly appreciated!
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Question by:CJ6791
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LVL 18

Assisted Solution

by:Steven Harris
Steven Harris earned 300 total points
ID: 39962874
This may be out of the scope of what you are trying to accomplish, but why not add the "work" exchange email to your current profile?  This way you can monitor all of the emails, no matter which desktop profile you are logged in with.
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Author Comment

by:CJ6791
ID: 39962926
Hello ThinkSpaceSolutions. Thank you for your reply. I actually thought of adding my "work email" (running MS Exchange) as a quick solution to this problem. The main issue now is Outlook will not let me open my POP and IMAP emails when I'm logged on to my "home" desktop profile.

I'm trying to keep my "home" and "work" activities separate, hence why I created a new desktop user account when working remotely. It would easier if I could simply work from my "work" desktop account, then switch over to my "home" profile for personal use.
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LVL 19

Accepted Solution

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Rob Hutchinson earned 1200 total points
ID: 39962965
How are you storing the emails locally? PST file?

Is the Outlook Exchange connection using an OST file to cache the emails locally?

I'd make sure that you are using a seperate PST file for your personal emails.
Make sure that you are also setting up a POP/SMTP connector when setting up the email account.

If you are sharing a PST file among business/personal email accounts, then the reason this is happening is simple as you may be( as an example) opening up the same Calendar which tries to connect to the Exchange server.
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Author Comment

by:CJ6791
ID: 39963061
Hello WiReDNeT: I'm using a PST file for my personal email accounts (POP and IMAP). I believe the company's Exchange email account is using an OST file to cache locally on my laptop. I'm trying to set up Outlook to prompt me to load these as separate profiles when I start Outlook.

Thanks again!
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Author Closing Comment

by:CJ6791
ID: 39963106
I have resolved the issue. Apparently, I had set up an Exchange account on my personal desktop profile before realizing I needed to have a separate desktop user for "work". This should work to fit my needs for different "home' and "work" desktop profiles and email access.
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